nam a22 c 4500 bct.96/259018605 nljbp 250625021408.9 cr ||||||||||| 241210s2018 ne |||||||||||||||||eng|d 2018032904 9789027263681 (e-Book) nljbp eng nljbp nljbp P95 401/.45 23 CFG bicssc LAN009030 bisacsh The Pragmatics of Sensitive Activities in Institutional Discourse Edited by Maj-Britt Mosegaard Hansen and Rosina Márquez Reiter Amsterdam ; Philadelphia : John Benjamins Publishing Company, 2018 ©2018 1 online resource (v, 194 pp. ) text txt rdacontent computer c rdamedia online resource cr rdacarrier Benjamins Current Topics 1874-0081 96 Includes bibliographical references and index. Introduction / Maj-Britt Mosegaard Hansen and Rosina Márquez Reiter -- Requests and counters in Russian traffic police officer-citizen encounters / Rosina Márquez Reiter, Kristina Ganchenko and Anna Charalambidou -- Negotiating with the Boss / Lars Fant and Annika Denke -- Evading and resisting answering / Ariel Vázquez Carranza -- Apologies made at the Leveson Inquiry / James Murphy -- When questioners count on recipients’ lack of knowledge / Anna Claudia Ticca and Véronique Traverso -- When routine calls for information become interpersonally sensitive / Sara Orthaber and Rosina Márquez Reiter -- Patterns of thanking in the closing section of UK service calls / Maj-Britt Mosegaard Hansen This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions. The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement. The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond. Originally published as special issue of Pragmatics and Society 7:4 (2016). Provided by publisher. Discourse studies Pragmatics Mosegaard Hansen, Maj-Britt editor Márquez Reiter, Rosina editor Hardbound version: Amsterdam ; Philadelphia : John Benjamins Publishing Company, 2018 9789027263674 DOI https://doi.org/10.1075/bct.96 JB e-Platform https://www.jbe-platform.com/content/books/9789027263681