Chapter published in:Identity Struggles: Evidence from workplaces around the world
Edited by Dorien Van De Mieroop and Stephanie Schnurr
[Discourse Approaches to Politics, Society and Culture 69] 2017
► pp. 95–124
Who’s the expert?
Negotiating competence and authority in guided tours
Guided tours are a “perspicuous setting” (Garfinkel & Wieder 1992) both for the study of asymmetries in professional contexts of interaction as well as for the analysis of how participants negotiate identities, categories and expertise. At first glance, the categorial distinction between “guide” and “guided” participants appears to be clear-cut. However, analyses of video recorded tours taking place in various sites show that the taken-for-granted authority, expertise and thus identity of the “guide” is repeatedly challenged by his or her co-participants. Based on conversation analytic methods, in this chapter we focus on sequences of interaction in which the participants compete for epistemic authority. We show how such competition emerges, how participants handle it, and how it is eventually solved.
Keywords: social interaction, conversation analysis, epistemics, membership categories, guided tours
Published online: 26 April 2017
Broth, Mathias, and Mondada, Lorenza
De Stefani, Elwys
2013 “Rearranging (in) space: On mobility and its relevance for the study of face-to-face interaction.” In Space in Language and Linguistics: Geographical, Interactional and Cognitive Perspectives, ed. by Peter Auer, Martin Hilpert, Benedikt Szmercsanyi, and Anja Stukenbrock, 434–463. Berlin: De Gruyter.
De Stefani, Elwys, and Horlacher, Anne-Sylvie
De Stefani, Elwys, and Mondada, Lorenza
Garfinkel, Harold, and Wieder, D. Lawrence
Goodwin, Charles, and Goodwin, Marjorie H.
Haddington, Pentti, Mondada, Lorenza, and Nevile, Maurice
Heritage, John, and Raymond, Geoffrey
McIlvenny, Paul, Broth, Mathias, and Haddington, Pentti
Stukenbrock, Anja, and Birkner, Karin
Van De Mieroop, Dorien, and Clifton, Jonathan
Cited by 5 other publications
No author info given
De Stefani, Elwys
De Stefani, Elwys & Lorenza Mondada
Rauniomaa, Mirka, Tiina Keisanen & Pauliina Siitonen
Schoofs, Kim & Dorien Van De Mieroop
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