319013693 03 01 01 JB code JB John Benjamins Publishing Company 01 JB code P&bns 128 GE 15 9789027295187 06 10.1075/pbns.128 00 EA E133 10 01 JB code P&bns 02 JB code 0922-842X 02 128.00 01 02 Pragmatics & Beyond New Series Pragmatics & Beyond New Series 01 01 The Dynamic Consultation The Dynamic Consultation 1 A01 01 JB code 131028452 Marisa Cordella Cordella, Marisa Marisa Cordella Monash University, Australia 01 eng 11 270 03 03 xvi 03 00 254 03 24 JB code COMM.CGEN Communication Studies 24 JB code LIN.DISC Discourse studies 24 JB code LIN.PRAG Pragmatics 24 JB code LIN.ROM Romance linguistics 24 JB code LIN.SOCIO Sociolinguistics and Dialectology 10 LAN009000 12 CF 01 06 03 00 This book introduces a unique model of medical discourse that identifies the forms of talk – voices – that doctors and patients use during the consultation, and studies the dynamic interaction as it unfolds particularly in follow-up visits. Natural recordings, semi-structured interviews, questionnaires and ethnographic observations provide the data for the research, which was carried out in an Outpatient Clinic in Santiago, Chile. Using an interactional sociolinguistic approach, analysis of the data identifies doctor–patient communication as a micro-performance of broader socio-cultural realities, in which social status, power, knowledge and personal beliefs and values all find expression in the consultative setting. Importantly, while both doctor and patient voices are shown to contribute to an essentially asymmetrical exchange, the study also identifies the holistic and empathic Fellow Human voice, which places doctors and patients on a more equal footing. In connection with this voice, the Spanish concept of simpatía is also discussed.

While the model in this study was developed within a specific socio-cultural framework, it is hoped that it will be adapted and modified more widely and contribute to a better understanding between doctors and their patients.

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01 01 JB code pbns.128.01pre 06 10.1075/pbns.128.01pre xi xiv 4 Miscellaneous 1 01 04 Preface Preface 01 01 JB code pbns.128.02ack 06 10.1075/pbns.128.02ack xv xvi 2 Miscellaneous 2 01 04 Acknowledgments Acknowledgments 01 01 JB code pbns.128.03int 06 10.1075/pbns.128.03int 1 3 3 Chapter 3 01 04 1. Introduction 1. Introduction 01 01 JB code pbns.128.04dis 06 10.1075/pbns.128.04dis 5 40 36 Chapter 4 01 04 2. Discourse, society and doctor-patient communication 2. Discourse, society and doctor-patient communication 01 01 JB code pbns.128.05doc 06 10.1075/pbns.128.05doc 41 62 22 Chapter 5 01 04 3. Doctor-patient communication 3. Doctor-patient communication 01 04 An empirical study An empirical study 01 01 JB code pbns.128.06the 06 10.1075/pbns.128.06the 63 86 24 Chapter 6 01 04 4. The Doctor voice 4. The Doctor voice 01 01 JB code pbns.128.07the 06 10.1075/pbns.128.07the 87 119 33 Chapter 7 01 04 5. The Educator voice 5. The Educator voice 01 01 JB code pbns.128.08the 06 10.1075/pbns.128.08the 121 148 28 Chapter 8 01 04 6. The Fellow Human voice 6. The Fellow Human voice 01 01 JB code pbns.128.09pat 06 10.1075/pbns.128.09pat 149 183 35 Chapter 9 01 04 7. Patients' voice 7. Patients' voice 01 01 JB code pbns.128.10pat 06 10.1075/pbns.128.10pat 185 188 4 Chapter 10 01 04 8. Patterns of footing 8. Patterns of footing 01 01 JB code pbns.128.11the 06 10.1075/pbns.128.11the 189 216 28 Chapter 11 01 04 9. The Dynamic Consultation 9. The Dynamic Consultation 01 01 JB code pbns.128.12con 06 10.1075/pbns.128.12con 217 219 3 Chapter 12 01 04 10. Concluding remarks 10. Concluding remarks 01 01 JB code pbns.128.13bib 06 10.1075/pbns.128.13bib 221 234 14 Miscellaneous 13 01 04 Bibliography Bibliography 01 01 JB code pbns.128.14app 06 10.1075/pbns.128.14app 235 247 13 Miscellaneous 14 01 04 Appendices Appendices 01 01 JB code pbns.128.15ind 06 10.1075/pbns.128.15ind 249 252 4 Miscellaneous 15 01 04 Index Index 01 JB code JBENJAMINS John Benjamins Publishing Company 01 01 JB code JB John Benjamins Publishing Company 01 https://benjamins.com Amsterdam NL 00 John Benjamins Publishing Company Marketing Department / Karin Plijnaar, Pieter Lamers onix@benjamins.nl 04 01 00 20041013 C 2004 John Benjamins Publishing Company 02 WORLD 13 15 9789027253712 WORLD 03 01 JB 17 Google 03 https://play.google.com/store/books 21 01 00 Unqualified price 00 99.00 EUR 01 00 Unqualified price 00 83.00 GBP 01 00 Unqualified price 00 149.00 USD
323006634 03 01 01 JB code JB John Benjamins Publishing Company 01 JB code P&bns 128 Eb 15 9789027295187 06 10.1075/pbns.128 00 EA E107 10 01 JB code P&bns 02 0922-842X 02 128.00 01 02 Pragmatics & Beyond New Series Pragmatics & Beyond New Series 11 01 JB code jbe-all 01 02  EBA collection (ca. 4,100 titles) 11 01 JB code jbe-2015-all 01 02 Complete backlist (3208 titles, 1967–2015) 05 02 Complete backlist (1967–2015) 11 01 JB code jbe-2015-pbns 01 02 Pragmatics & Beyond New Series (vols. 1–259 1988–2015) 05 02 P&bns (vols. 1–259, 1988–2015) 11 01 JB code jbe-2015-communicationstudies 01 02 Subject collection: Communication Studies (152 titles, 2000–2015) 05 02 Communication Studies (2000–2015) 11 01 JB code jbe-2015-linguistics 01 02 Subject collection: Linguistics (2773 titles, 1967–2015) 05 02 Linguistics (1967–2015) 11 01 JB code jbe-2015-pragmatics 01 02 Subject collection: Pragmatics (804 titles, 1978–2015) 05 02 Pragmatics (1978–2015) 01 01 The Dynamic Consultation A discourse analytical study of doctor-patient communication The Dynamic Consultation: A discourse analytical study of doctor-patient communication 1 A01 01 JB code 131028452 Marisa Cordella Cordella, Marisa Marisa Cordella Monash University, Australia 07 https://benjamins.com/catalog/persons/131028452 01 eng 11 270 03 03 xvi 03 00 254 03 01 22 401/.41 03 2004 P302 04 Discourse analysis. 04 Physician and patient. 10 LAN009000 12 CF 24 JB code COMM.CGEN Communication Studies 24 JB code LIN.DISC Discourse studies 24 JB code LIN.PRAG Pragmatics 24 JB code LIN.ROM Romance linguistics 24 JB code LIN.SOCIO Sociolinguistics and Dialectology 01 06 03 00 This book introduces a unique model of medical discourse that identifies the forms of talk – voices – that doctors and patients use during the consultation, and studies the dynamic interaction as it unfolds particularly in follow-up visits. Natural recordings, semi-structured interviews, questionnaires and ethnographic observations provide the data for the research, which was carried out in an Outpatient Clinic in Santiago, Chile. Using an interactional sociolinguistic approach, analysis of the data identifies doctor–patient communication as a micro-performance of broader socio-cultural realities, in which social status, power, knowledge and personal beliefs and values all find expression in the consultative setting. Importantly, while both doctor and patient voices are shown to contribute to an essentially asymmetrical exchange, the study also identifies the holistic and empathic Fellow Human voice, which places doctors and patients on a more equal footing. In connection with this voice, the Spanish concept of simpatía is also discussed.

While the model in this study was developed within a specific socio-cultural framework, it is hoped that it will be adapted and modified more widely and contribute to a better understanding between doctors and their patients.

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01 01 JB code pbns.128.01pre 06 10.1075/pbns.128.01pre xi xiv 4 Miscellaneous 1 01 04 Preface Preface 01 eng 01 01 JB code pbns.128.02ack 06 10.1075/pbns.128.02ack xv xvi 2 Miscellaneous 2 01 04 Acknowledgments Acknowledgments 01 eng 01 01 JB code pbns.128.03int 06 10.1075/pbns.128.03int 1 3 3 Chapter 3 01 04 1. Introduction 1. Introduction 01 eng 01 01 JB code pbns.128.04dis 06 10.1075/pbns.128.04dis 5 40 36 Chapter 4 01 04 2. Discourse, society and doctor-patient communication 2. Discourse, society and doctor-patient communication 01 eng 01 01 JB code pbns.128.05doc 06 10.1075/pbns.128.05doc 41 62 22 Chapter 5 01 04 3. Doctor-patient communication 3. Doctor-patient communication 01 04 An empirical study An empirical study 01 eng 01 01 JB code pbns.128.06the 06 10.1075/pbns.128.06the 63 86 24 Chapter 6 01 04 4. The Doctor voice 4. The Doctor voice 01 eng 01 01 JB code pbns.128.07the 06 10.1075/pbns.128.07the 87 119 33 Chapter 7 01 04 5. The Educator voice 5. The Educator voice 01 eng 01 01 JB code pbns.128.08the 06 10.1075/pbns.128.08the 121 148 28 Chapter 8 01 04 6. The Fellow Human voice 6. The Fellow Human voice 01 eng 01 01 JB code pbns.128.09pat 06 10.1075/pbns.128.09pat 149 183 35 Chapter 9 01 04 7. Patients' voice 7. Patients' voice 01 eng 01 01 JB code pbns.128.10pat 06 10.1075/pbns.128.10pat 185 188 4 Chapter 10 01 04 8. Patterns of footing 8. Patterns of footing 01 eng 01 01 JB code pbns.128.11the 06 10.1075/pbns.128.11the 189 216 28 Chapter 11 01 04 9. The Dynamic Consultation 9. The Dynamic Consultation 01 eng 01 01 JB code pbns.128.12con 06 10.1075/pbns.128.12con 217 219 3 Chapter 12 01 04 10. Concluding remarks 10. Concluding remarks 01 eng 01 01 JB code pbns.128.13bib 06 10.1075/pbns.128.13bib 221 234 14 Miscellaneous 13 01 04 Bibliography Bibliography 01 eng 01 01 JB code pbns.128.14app 06 10.1075/pbns.128.14app 235 247 13 Miscellaneous 14 01 04 Appendices Appendices 01 eng 01 01 JB code pbns.128.15ind 06 10.1075/pbns.128.15ind 249 252 4 Miscellaneous 15 01 04 Index Index 01 eng 01 JB code JBENJAMINS John Benjamins Publishing Company 01 01 JB code JB John Benjamins Publishing Company 01 https://benjamins.com 02 https://benjamins.com/catalog/pbns.128 Amsterdam NL 00 John Benjamins Publishing Company Marketing Department / Karin Plijnaar, Pieter Lamers onix@benjamins.nl 04 01 00 20041013 C 2004 John Benjamins Publishing Company 02 WORLD 13 15 9789027253712 WORLD 09 01 JB 3 John Benjamins e-Platform 03 https://jbe-platform.com 29 https://jbe-platform.com/content/books/9789027295187 21 01 00 Unqualified price 02 99.00 EUR 01 00 Unqualified price 02 83.00 GBP GB 01 00 Unqualified price 02 149.00 USD
990004922 03 01 01 JB code JB John Benjamins Publishing Company 01 JB code P&bns 128 Hb 15 9789027253712 06 10.1075/pbns.128 13 2004055095 00 BB 08 495 gr 10 01 JB code P&bns 02 0922-842X 02 128.00 01 02 Pragmatics & Beyond New Series Pragmatics & Beyond New Series 01 01 The Dynamic Consultation A discourse analytical study of doctor-patient communication The Dynamic Consultation: A discourse analytical study of doctor-patient communication 1 A01 01 JB code 131028452 Marisa Cordella Cordella, Marisa Marisa Cordella Monash University, Australia 07 https://benjamins.com/catalog/persons/131028452 01 eng 11 270 03 03 xvi 03 00 254 03 01 22 401/.41 03 2004 P302 04 Discourse analysis. 04 Physician and patient. 10 LAN009000 12 CF 24 JB code COMM.CGEN Communication Studies 24 JB code LIN.DISC Discourse studies 24 JB code LIN.PRAG Pragmatics 24 JB code LIN.ROM Romance linguistics 24 JB code LIN.SOCIO Sociolinguistics and Dialectology 01 06 03 00 This book introduces a unique model of medical discourse that identifies the forms of talk – voices – that doctors and patients use during the consultation, and studies the dynamic interaction as it unfolds particularly in follow-up visits. Natural recordings, semi-structured interviews, questionnaires and ethnographic observations provide the data for the research, which was carried out in an Outpatient Clinic in Santiago, Chile. Using an interactional sociolinguistic approach, analysis of the data identifies doctor–patient communication as a micro-performance of broader socio-cultural realities, in which social status, power, knowledge and personal beliefs and values all find expression in the consultative setting. Importantly, while both doctor and patient voices are shown to contribute to an essentially asymmetrical exchange, the study also identifies the holistic and empathic Fellow Human voice, which places doctors and patients on a more equal footing. In connection with this voice, the Spanish concept of simpatía is also discussed.

While the model in this study was developed within a specific socio-cultural framework, it is hoped that it will be adapted and modified more widely and contribute to a better understanding between doctors and their patients.

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01 01 JB code pbns.128.01pre 06 10.1075/pbns.128.01pre xi xiv 4 Miscellaneous 1 01 04 Preface Preface 01 eng 01 01 JB code pbns.128.02ack 06 10.1075/pbns.128.02ack xv xvi 2 Miscellaneous 2 01 04 Acknowledgments Acknowledgments 01 eng 01 01 JB code pbns.128.03int 06 10.1075/pbns.128.03int 1 3 3 Chapter 3 01 04 1. Introduction 1. Introduction 01 eng 01 01 JB code pbns.128.04dis 06 10.1075/pbns.128.04dis 5 40 36 Chapter 4 01 04 2. Discourse, society and doctor-patient communication 2. Discourse, society and doctor-patient communication 01 eng 01 01 JB code pbns.128.05doc 06 10.1075/pbns.128.05doc 41 62 22 Chapter 5 01 04 3. Doctor-patient communication 3. Doctor-patient communication 01 04 An empirical study An empirical study 01 eng 01 01 JB code pbns.128.06the 06 10.1075/pbns.128.06the 63 86 24 Chapter 6 01 04 4. The Doctor voice 4. The Doctor voice 01 eng 01 01 JB code pbns.128.07the 06 10.1075/pbns.128.07the 87 119 33 Chapter 7 01 04 5. The Educator voice 5. The Educator voice 01 eng 01 01 JB code pbns.128.08the 06 10.1075/pbns.128.08the 121 148 28 Chapter 8 01 04 6. The Fellow Human voice 6. The Fellow Human voice 01 eng 01 01 JB code pbns.128.09pat 06 10.1075/pbns.128.09pat 149 183 35 Chapter 9 01 04 7. Patients' voice 7. Patients' voice 01 eng 01 01 JB code pbns.128.10pat 06 10.1075/pbns.128.10pat 185 188 4 Chapter 10 01 04 8. Patterns of footing 8. Patterns of footing 01 eng 01 01 JB code pbns.128.11the 06 10.1075/pbns.128.11the 189 216 28 Chapter 11 01 04 9. The Dynamic Consultation 9. The Dynamic Consultation 01 eng 01 01 JB code pbns.128.12con 06 10.1075/pbns.128.12con 217 219 3 Chapter 12 01 04 10. Concluding remarks 10. Concluding remarks 01 eng 01 01 JB code pbns.128.13bib 06 10.1075/pbns.128.13bib 221 234 14 Miscellaneous 13 01 04 Bibliography Bibliography 01 eng 01 01 JB code pbns.128.14app 06 10.1075/pbns.128.14app 235 247 13 Miscellaneous 14 01 04 Appendices Appendices 01 eng 01 01 JB code pbns.128.15ind 06 10.1075/pbns.128.15ind 249 252 4 Miscellaneous 15 01 04 Index Index 01 eng 01 JB code JBENJAMINS John Benjamins Publishing Company 01 01 JB code JB John Benjamins Publishing Company 01 https://benjamins.com 02 https://benjamins.com/catalog/pbns.128 Amsterdam NL 00 John Benjamins Publishing Company Marketing Department / Karin Plijnaar, Pieter Lamers onix@benjamins.nl 04 01 00 20041013 C 2004 John Benjamins Publishing Company 02 WORLD WORLD US CA MX 09 01 JB 1 John Benjamins Publishing Company +31 20 6304747 +31 20 6739773 bookorder@benjamins.nl 01 https://benjamins.com 21 29 32 01 00 Unqualified price 02 JB 1 02 99.00 EUR 02 00 Unqualified price 02 83.00 01 Z 0 GBP GB US CA MX 01 01 JB 2 John Benjamins Publishing Company +1 800 562-5666 +1 703 661-1501 benjamins@presswarehouse.com 01 https://benjamins.com 21 29 32 01 00 Unqualified price 02 JB 1 02 149.00 USD