20015277 03 01 01 JB code JB John Benjamins Publishing Company 01 JB code P&bns 252 Hb 15 9789027256577 06 10.1075/pbns.252 13 2014026461 00 BB 08 730 gr 10 01 JB code P&bns 02 0922-842X 02 252.00 01 02 Pragmatics & Beyond New Series Pragmatics & Beyond New Series 01 01 Discourses of Helping Professions Discourses of Helping Professions 1 B01 01 JB code 626206546 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf Klagenfurt University 07 https://benjamins.com/catalog/persons/626206546 2 B01 01 JB code 554206547 Marlene Sator Sator, Marlene Marlene Sator Gesundheit Österreich GmbH 07 https://benjamins.com/catalog/persons/554206547 3 B01 01 JB code 616206548 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy IDS Mannheim 07 https://benjamins.com/catalog/persons/616206548 01 eng 11 326 03 03 vi 03 00 320 03 01 23 158.301/41 03 2014 P305.19.P76 04 Discourse analysis--Social aspects. 04 Professions--Terminology. 04 Social service--Terminology. 04 Sublanguage. 10 LAN009000 12 CFG 24 JB code COMM.CGEN Communication Studies 24 JB code LIN.DISC Discourse studies 24 JB code LIN.PRAG Pragmatics 01 06 02 00 Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. 03 00 Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. Unlike workplace, professional and institutional discourse – by now well established fields in linguistic research – discourses of helping professions represent an innovative concept in its orientation to a common communicative goal: solving patients’ and clients’ physical, psychological, emotional, professional or managerial problems via a particular helping discourse. The book sets out to uncover differences, similarities and interferences in how professionals and those seeking help interactively tackle this communicative goal. In its focus on professional helping contexts and its inter-professional perspective, the current book is a primer, intended to spark off more interdisciplinary and (applied) research on helping discourses, a socio-cultural phenomenon that is of growing importance in our post-modern society. As such, it is of great relevance for discourse researchers and discourse practitioners, caretakers and social scientists of all shades as well as for everybody interested in helping professions. 01 00 03 01 01 D503 https://benjamins.com/covers/475/pbns.252.png 01 01 D502 https://benjamins.com/covers/475_jpg/9789027256577.jpg 01 01 D504 https://benjamins.com/covers/475_tif/9789027256577.tif 01 01 D503 https://benjamins.com/covers/1200_front/pbns.252.hb.png 01 01 D503 https://benjamins.com/covers/125/pbns.252.png 02 00 03 01 01 D503 https://benjamins.com/covers/1200_back/pbns.252.hb.png 03 00 03 01 01 D503 https://benjamins.com/covers/3d_web/pbns.252.hb.png 01 01 JB code pbns.252.01gra 06 10.1075/pbns.252.01gra 1 12 12 Article 1 01 04 Discourses of helping professions Discourses of helping professions 01 04 Concepts and contextualization Concepts and contextualization 1 A01 01 JB code 961224914 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 07 https://benjamins.com/catalog/persons/961224914 2 A01 01 JB code 421224915 Marlene Sator Sator, Marlene Marlene Sator 07 https://benjamins.com/catalog/persons/421224915 3 A01 01 JB code 664224916 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy 07 https://benjamins.com/catalog/persons/664224916 01 eng 01 01 JB code pbns.252.02ant 06 10.1075/pbns.252.02ant 13 31 19 Article 2 01 04 How practitioners deal with their clients' "off-track" talk How practitioners deal with their clients' "off-track" talk 1 A01 01 JB code 99224917 Charles Antaki Antaki, Charles Charles Antaki 07 https://benjamins.com/catalog/persons/99224917 01 eng 03 00 In institutional encounters where a client engages with a practitioner for advice or guidance, there is a phase in which the client may be expected to ‘tell their tale’ before the practitioner offers a response. In this chapter I shall analyse the kind of professional conversation which involves with a client being invited to describe a personal and indeed intimate problem, in order for the professional to offer their perspective (and possibly suggest a solution). The client’s problems here are matters of emotion, conflict or life-style, caused or sharpened by psychological disorder or disability – in other words, we shall be listening in to what the editors term as the ‘professional format’ of the counselling, personal-­support and therapy consultation. 01 01 JB code pbns.252.03mun 06 10.1075/pbns.252.03mun 33 57 25 Article 3 01 04 Empathic practices in client-centred psychotherapies Empathic practices in client-centred psychotherapies 01 04 Displaying understanding and affiliation with clients Displaying understanding and affiliation with clients 1 A01 01 JB code 304224918 Peter Muntigl Muntigl, Peter Peter Muntigl 07 https://benjamins.com/catalog/persons/304224918 2 A01 01 JB code 625224919 Naomi Knight Knight, Naomi Naomi Knight 07 https://benjamins.com/catalog/persons/625224919 3 A01 01 JB code 697224920 Ashley Watkins Watkins, Ashley Ashley Watkins 07 https://benjamins.com/catalog/persons/697224920 01 eng 03 00 We explore how client-centred empathy is practiced within a specific interaction type: troubles telling sequences. Building on the work of Carl Rogers, who viewed empathy as a form of understanding that privileges the client’s point of view, empathy is examined as an interactional achievement in which clients create empathic opportunities by displaying their affectual stance, followed by therapists taking up these opportunities through affiliative displays. We found that empathic practices could be realized through a variety of verbal (naming other’s feelings, formulations, co-completions) and non-verbal resources (nodding, smiling). Further, we found that continuers played an important role in helping clients to develop their troubles stance in more detail, which, in turn, invited more explicit empathic displays from therapists. 01 01 JB code pbns.252.04gra 06 10.1075/pbns.252.04gra 59 90 32 Article 4 01 04 The interactional accomplishment of feelings-talk in psychotherapy and executive coaching The interactional accomplishment of feelings-talk in psychotherapy and executive coaching 01 04 Same format, different functions? Same format, different functions? 1 A01 01 JB code 51224921 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 07 https://benjamins.com/catalog/persons/51224921 2 A01 01 JB code 301224922 Joanna Pawelczyk Pawelczyk, Joanna Joanna Pawelczyk 07 https://benjamins.com/catalog/persons/301224922 01 eng 03 00 Feelings-talk is considered an important interaction type in many helping professions as the ‘helping’ element often involves various forms of engagement in emotional work. In this chapter we identify and critically assess the interactional forms and functions of feelings-talk in Relationship-focused Integrative Psychotherapy and Emotional Intelligentes Coaching. By adopting methods and insights from Conversation Analysis, (Critical) Discourse Analysis and Interactional Sociolinguistics, we demonstrate how the endemic feature of psychotherapy, i.e. feelings-talk, emerges as an interactionally accomplished project as psychotherapist and clients work through the clients’ personal issues. We then show how the interactional context of executive coaching both relies on, and further extends, the psychotherapeutic feelings-talk strategies to address clients’ professional dilemmas. Besides emancipatory goals such as fostering clients’ self-enhancement, clients’ emotions are thereby partly functionalized for organizational goals. Feelings-talk can thus be regarded as a constitutive feature of both helping professional formats addressed in this paper, yet with different professional goals. 01 01 JB code pbns.252.05sat 06 10.1075/pbns.252.05sat 91 122 32 Article 5 01 04 "Making one's path while walking with a clear head" “Making one’s path while walking with a clear head” 01 04 (Re-)constructing clients' knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients' participation (Re-)constructing clients’ knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients’ participation 1 A01 01 JB code 767224923 Marlene Sator Sator, Marlene Marlene Sator 07 https://benjamins.com/catalog/persons/767224923 2 A01 01 JB code 964224924 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 07 https://benjamins.com/catalog/persons/964224924 01 eng 03 00 This chapter looks at (re-)constructing clients’ knowledge in coaching which represents an endemic interactive feature of this helping profession that aims to solve clients’ business-related concerns by developing concrete solutions tor their problems. The professional norm of enabling help for self-help locates all relevant information in the clients’ territory of knowledge. A dilemma may arise for professionals when clients dis-align in the construction of a solution, given that concrete plans of actions are required but should be developed co-actively based on the clients’ own knowledge. The chapter tackles the interactive consequences of such dis-aligning forms in one coaching session between a coach in training and his client. Data excerpts, analyzed with the help of (applied) conversation analysis, illustrate the coach’s strategies when struggling with this professional dilemma and the client’s strategies to resist the professional’s attempts to non-directively keep her on track. 01 01 JB code pbns.252.06aks 06 10.1075/pbns.252.06aks 123 155 33 Article 6 01 04 Form, function and particularities of discursive practices in one-on-one supervision in Germany Form, function and particularities of discursive practices in one-on-one supervision in Germany 1 A01 01 JB code 535224925 Yasmin Aksu Aksu, Yasmin Yasmin Aksu 07 https://benjamins.com/catalog/persons/535224925 01 eng 03 00 One-on-one supervision in Germany is not always the counselling of a professional in the helping professions by a supervisor from a similar field. It can also be – due to its adaptation to modern work contexts – a counselling format for a professional in a managerial position, not unlike business coaching. In some cases, these two aspects converge. In this article I will – based on two excerpts from a transcript – describe how two of the ubiquitous communicative tasks in one-on-one supervision (‘establishing the need for counseling, establishing the counselor as authority’ and ‘presenting the problem’) are tackled in light of this convergence and show that supervision is a conversation between experts who create a specific supervisor-supervisee relationship. 01 01 JB code pbns.252.07hut 06 10.1075/pbns.252.07hut 157 178 22 Article 7 01 04 "I mean is that right?" "I mean is that right?" 01 04 Frame ambiguity and troublesome advice-seeking on a radio helpline Frame ambiguity and troublesome advice-seeking on a radio helpline 1 A01 01 JB code 904224926 Ian Hutchby Hutchby, Ian Ian Hutchby 07 https://benjamins.com/catalog/persons/904224926 01 eng 03 00 This chapter analyses the operation of the “expert system” for the provision of advice in the setting of a call-in radio programme. It investigates the sequential properties of calls in which the central communicative activity of advice-seeking is merged with another activity, that of troubles-telling. In most calls, advice-seekers (members of the public) succeed in identifying a clear advice topic and advice-givers (the radio host and a social welfare expert) succeed in advising on that topic, albeit within the distinctive constraints of the broadcast setting. In a small number of cases, however, there is a difference in that the advice-seeking turns instantiate an ambiguous framing in which it is unclear whether the caller is seeking advice about, or making a complaint about, the social welfare system. This poses a problem for the expert system comprising the show’s host and accredited expert, in terms of how they design the reception of advice-giving turns and the development of subsequent sequences. It is shown how the different speaker identities of caller, host and expert operate in different ways as the expert system responds to the call’s frame ambiguity and seeks to re-invoke the standard features of advice-giving. 01 01 JB code pbns.252.08lan 06 10.1075/pbns.252.08lan 179 203 25 Article 8 01 04 Professional roles in a medical telephone helpline Professional roles in a medical telephone helpline 1 A01 01 JB code 339224927 Mats Landquist Landquist, Mats Mats Landquist 07 https://benjamins.com/catalog/persons/339224927 01 eng 03 00 This paper deals with the professional roles of medical advisors working in a medical help line. The analysis focuses on telephone calls with questions about the swine flu epidemic in 2009. A number of calls have been collected from the help line database and analyzed with the purpose of examining the advisors’ role shifts and adaption to the changes of the situation and the callers’ needs. This study is mainly instructed by the concept of hybridity as a main characteristic of counseling as an interaction type. Different sub-types, i.e. interaction formats, have been identified, connected to the shifting contexts of the call. Communicative tasks performed during a call can, to some degree, be regarded as typical subtypes in a modern medical help line. Phenomena such as hybridity and role shifts are thus viewed as reflections of the participants’ roles and their adaption to context, and as such a necessary trait of an advisor’s professional communicative competence. 01 01 JB code pbns.252.09spr 06 10.1075/pbns.252.09spr 205 226 22 Article 9 01 04 Anticipatory reactions Anticipatory reactions 01 04 Patients' answers to doctors' questions Patients’ answers to doctors’ questions 1 A01 01 JB code 544224928 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy 07 https://benjamins.com/catalog/persons/544224928 01 eng 03 00 This article examines patients’ answers to doctors’ questions during history taking as a central activity format which reveal a deeper understanding of each other. An analysis of medical interactions shows that patients mostly expand the topical, structural and/or pragmatic scope of their questions. The sequential positioning of answers provides more possibilities than is to be seen from a strict perspective of question types. Patients’ answers reflect their understanding of the current interaction type, and of the question’s implications, doctors’ relevancies as patients assume them, or even the doctors’ presupposed next question; a phenomenon we call anticipatory reaction. Both action formats and their interplay point to two important principles of interaction: the principle of cooperation and the principle of progressivity within the frame of the particular interaction type. 01 01 JB code pbns.252.10pet 06 10.1075/pbns.252.10pet 227 255 29 Article 10 01 04 "Doctor vs. patient" “Doctor vs. patient” 01 04 Performing medical decision making via communicative negotiations Performing medical decision making via communicative negotiations 1 A01 01 JB code 961224929 Tim Peters Peters, Tim Tim Peters 07 https://benjamins.com/catalog/persons/961224929 01 eng 03 00 The physician-patient-relationship and the process of decision making are widely dealt with in linguistics and medical ethics. However, there is little knowledge on how the physician-patient-relationship is initially established and which roles doctor and patient are adopting in it. To close this gap, this paper uses videotaped interactions between third year medical students and standardized simulated patients, covering information and treatment decisions following a diagnosis of high blood pressure as empirical bases. In addition to the conversation-analytical approach, the medical-ethic typology of relationship-construction is applied in the analysis. The analysis shows that a global relationship-model for a whole conversation does not work for the interactive process of decision making. In addition to furnishing insights about the communicative course of decision making, this paper aims to strengthen linguistic research on medical decision making and to aspire to a stronger cooperation between medical ethics and linguistics. 01 01 JB code pbns.252.11men 06 10.1075/pbns.252.11men 257 287 31 Article 11 01 04 Time pressure and digressive speech patterns in doctor-patient consultations Time pressure and digressive speech patterns in doctor-patient consultations 01 04 Who is to blame? Who is to blame? 1 A01 01 JB code 156224930 Florian Menz Menz, Florian Florian Menz 07 https://benjamins.com/catalog/persons/156224930 2 A01 01 JB code 475224931 Luzia Plansky Plansky, Luzia Luzia Plansky 07 https://benjamins.com/catalog/persons/475224931 01 eng 03 00 Medicine counts among the oldest and institutionally best developed helping professions in Western societies. It finds itself characterized by a number of unique aspects, among which the increasing fragmentation of the medical sciences which in turn resulted in the “fragmentation of the patient” has been widely discussed. One of the most visible forms of fragmentation is the fragmentation of time in medical treatment represented by small time slots and long waits for the patients. Physicians, frequently blame verbose patients, who cannot easily be prevented from talking, for increasing scheduling problems. This contribution, however, will present some opposing results. On the basis of a quantitative and qualitative analysis of 268 transcribed medical interviews the findings indicate that it is not so much the patients’ psychic structure (“being talkative”) that protracts medical consultations, but rather the physicians’ interactional patterns. For medical education (in particular, and counseling settings in general) these results might be of considerable interest as they counter popular prejudices on patient behavior and might contribute to reshaping the doctor-patient relationship. 01 01 JB code pbns.252.12mon 06 10.1075/pbns.252.12mon 289 314 26 Article 12 01 04 Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms 1 A01 01 JB code 642224932 Chiara M. Monzoni Monzoni, Chiara M. Chiara M. Monzoni 07 https://benjamins.com/catalog/persons/642224932 2 A01 01 JB code 979224933 Markus Reuber Reuber, Markus Markus Reuber 07 https://benjamins.com/catalog/persons/979224933 01 eng 03 00 Doctors perceive consultations with patients with functional neurological symptoms (FNS) as challenging because of the dichotomy between the psychosocial nature of the symptoms and patients’ perceptions that their condition is essentially physical. Through conversation analysis, we describe some communicative strategies neurologists employ to make psychosocial attributions, ranging from unilateral to more bilateral approaches. In unilateral approaches doctors employ general explanations about the psychosocial aetiology, thereby pre-empting any potential resistance. In bilateral approaches, doctors actively involve patients in discussing potential psychosocial causes, by also making direct and specific psychosocial attributions. These practices display doctors’ great caution in this communicative task; and they exhibit an hybridization with those employed by psychologists, which might be strictly linked to this type of patients. 01 01 JB code pbns.252.13ind 06 10.1075/pbns.252.13ind 315 317 3 Miscellaneous 13 01 04 Name index Name index 01 eng 01 01 JB code pbns.252.14ind 06 10.1075/pbns.252.14ind 319 320 2 Miscellaneous 14 01 04 Subject index Subject index 01 eng 01 JB code JBENJAMINS John Benjamins Publishing Company 01 01 JB code JB John Benjamins Publishing Company 01 https://benjamins.com 02 https://benjamins.com/catalog/pbns.252 Amsterdam NL 00 John Benjamins Publishing Company Marketing Department / Karin Plijnaar, Pieter Lamers onix@benjamins.nl 04 01 00 20141218 C 2014 John Benjamins D 2014 John Benjamins 02 WORLD WORLD US CA MX 09 01 JB 1 John Benjamins Publishing Company +31 20 6304747 +31 20 6739773 bookorder@benjamins.nl 01 https://benjamins.com 21 33 18 01 00 Unqualified price 02 JB 1 02 99.00 EUR 02 00 Unqualified price 02 83.00 01 Z 0 GBP GB US CA MX 01 01 JB 2 John Benjamins Publishing Company +1 800 562-5666 +1 703 661-1501 benjamins@presswarehouse.com 01 https://benjamins.com 21 33 18 01 00 Unqualified price 02 JB 1 02 149.00 USD 54015278 03 01 01 JB code JB John Benjamins Publishing Company 01 JB code P&bns 252 Eb 15 9789027269430 06 10.1075/pbns.252 00 EA E107 10 01 JB code P&bns 02 0922-842X 02 252.00 01 02 Pragmatics & Beyond New Series Pragmatics & Beyond New Series 11 01 JB code jbe-all 01 02 Full EBA collection (ca. 4,200 titles) 11 01 JB code jbe-2015-all 01 02 Complete backlist (3,208 titles, 1967–2015) 05 02 Complete backlist (1967–2015) 11 01 JB code jbe-2015-pbns 01 02 Pragmatics & Beyond New Series (vols. 1–259 1988–2015) 05 02 P&bns (vols. 1–259, 1988–2015) 11 01 JB code jbe-2015-communicationstudies 01 02 Subject collection: Communication Studies (152 titles, 2000–2015) 05 02 Communication Studies (2000–2015) 11 01 JB code jbe-2015-linguistics 01 02 Subject collection: Linguistics (2,773 titles, 1967–2015) 05 02 Linguistics (1967–2015) 11 01 JB code jbe-2015-pragmatics 01 02 Subject collection: Pragmatics (804 titles, 1978–2015) 05 02 Pragmatics (1978–2015) 01 01 Discourses of Helping Professions Discourses of Helping Professions 1 B01 01 JB code 626206546 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf Klagenfurt University 07 https://benjamins.com/catalog/persons/626206546 2 B01 01 JB code 554206547 Marlene Sator Sator, Marlene Marlene Sator Gesundheit Österreich GmbH 07 https://benjamins.com/catalog/persons/554206547 3 B01 01 JB code 616206548 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy IDS Mannheim 07 https://benjamins.com/catalog/persons/616206548 01 eng 11 326 03 03 vi 03 00 320 03 01 23 158.301/41 03 2014 P305.19.P76 04 Discourse analysis--Social aspects. 04 Professions--Terminology. 04 Social service--Terminology. 04 Sublanguage. 10 LAN009000 12 CFG 24 JB code COMM.CGEN Communication Studies 24 JB code LIN.DISC Discourse studies 24 JB code LIN.PRAG Pragmatics 01 06 02 00 Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. 03 00 Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. Unlike workplace, professional and institutional discourse – by now well established fields in linguistic research – discourses of helping professions represent an innovative concept in its orientation to a common communicative goal: solving patients’ and clients’ physical, psychological, emotional, professional or managerial problems via a particular helping discourse. The book sets out to uncover differences, similarities and interferences in how professionals and those seeking help interactively tackle this communicative goal. In its focus on professional helping contexts and its inter-professional perspective, the current book is a primer, intended to spark off more interdisciplinary and (applied) research on helping discourses, a socio-cultural phenomenon that is of growing importance in our post-modern society. As such, it is of great relevance for discourse researchers and discourse practitioners, caretakers and social scientists of all shades as well as for everybody interested in helping professions. 01 00 03 01 01 D503 https://benjamins.com/covers/475/pbns.252.png 01 01 D502 https://benjamins.com/covers/475_jpg/9789027256577.jpg 01 01 D504 https://benjamins.com/covers/475_tif/9789027256577.tif 01 01 D503 https://benjamins.com/covers/1200_front/pbns.252.hb.png 01 01 D503 https://benjamins.com/covers/125/pbns.252.png 02 00 03 01 01 D503 https://benjamins.com/covers/1200_back/pbns.252.hb.png 03 00 03 01 01 D503 https://benjamins.com/covers/3d_web/pbns.252.hb.png 01 01 JB code pbns.252.01gra 06 10.1075/pbns.252.01gra 1 12 12 Article 1 01 04 Discourses of helping professions Discourses of helping professions 01 04 Concepts and contextualization Concepts and contextualization 1 A01 01 JB code 961224914 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 07 https://benjamins.com/catalog/persons/961224914 2 A01 01 JB code 421224915 Marlene Sator Sator, Marlene Marlene Sator 07 https://benjamins.com/catalog/persons/421224915 3 A01 01 JB code 664224916 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy 07 https://benjamins.com/catalog/persons/664224916 01 eng 01 01 JB code pbns.252.02ant 06 10.1075/pbns.252.02ant 13 31 19 Article 2 01 04 How practitioners deal with their clients' "off-track" talk How practitioners deal with their clients' "off-track" talk 1 A01 01 JB code 99224917 Charles Antaki Antaki, Charles Charles Antaki 07 https://benjamins.com/catalog/persons/99224917 01 eng 03 00 In institutional encounters where a client engages with a practitioner for advice or guidance, there is a phase in which the client may be expected to ‘tell their tale’ before the practitioner offers a response. In this chapter I shall analyse the kind of professional conversation which involves with a client being invited to describe a personal and indeed intimate problem, in order for the professional to offer their perspective (and possibly suggest a solution). The client’s problems here are matters of emotion, conflict or life-style, caused or sharpened by psychological disorder or disability – in other words, we shall be listening in to what the editors term as the ‘professional format’ of the counselling, personal-­support and therapy consultation. 01 01 JB code pbns.252.03mun 06 10.1075/pbns.252.03mun 33 57 25 Article 3 01 04 Empathic practices in client-centred psychotherapies Empathic practices in client-centred psychotherapies 01 04 Displaying understanding and affiliation with clients Displaying understanding and affiliation with clients 1 A01 01 JB code 304224918 Peter Muntigl Muntigl, Peter Peter Muntigl 07 https://benjamins.com/catalog/persons/304224918 2 A01 01 JB code 625224919 Naomi Knight Knight, Naomi Naomi Knight 07 https://benjamins.com/catalog/persons/625224919 3 A01 01 JB code 697224920 Ashley Watkins Watkins, Ashley Ashley Watkins 07 https://benjamins.com/catalog/persons/697224920 01 eng 03 00 We explore how client-centred empathy is practiced within a specific interaction type: troubles telling sequences. Building on the work of Carl Rogers, who viewed empathy as a form of understanding that privileges the client’s point of view, empathy is examined as an interactional achievement in which clients create empathic opportunities by displaying their affectual stance, followed by therapists taking up these opportunities through affiliative displays. We found that empathic practices could be realized through a variety of verbal (naming other’s feelings, formulations, co-completions) and non-verbal resources (nodding, smiling). Further, we found that continuers played an important role in helping clients to develop their troubles stance in more detail, which, in turn, invited more explicit empathic displays from therapists. 01 01 JB code pbns.252.04gra 06 10.1075/pbns.252.04gra 59 90 32 Article 4 01 04 The interactional accomplishment of feelings-talk in psychotherapy and executive coaching The interactional accomplishment of feelings-talk in psychotherapy and executive coaching 01 04 Same format, different functions? Same format, different functions? 1 A01 01 JB code 51224921 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 07 https://benjamins.com/catalog/persons/51224921 2 A01 01 JB code 301224922 Joanna Pawelczyk Pawelczyk, Joanna Joanna Pawelczyk 07 https://benjamins.com/catalog/persons/301224922 01 eng 03 00 Feelings-talk is considered an important interaction type in many helping professions as the ‘helping’ element often involves various forms of engagement in emotional work. In this chapter we identify and critically assess the interactional forms and functions of feelings-talk in Relationship-focused Integrative Psychotherapy and Emotional Intelligentes Coaching. By adopting methods and insights from Conversation Analysis, (Critical) Discourse Analysis and Interactional Sociolinguistics, we demonstrate how the endemic feature of psychotherapy, i.e. feelings-talk, emerges as an interactionally accomplished project as psychotherapist and clients work through the clients’ personal issues. We then show how the interactional context of executive coaching both relies on, and further extends, the psychotherapeutic feelings-talk strategies to address clients’ professional dilemmas. Besides emancipatory goals such as fostering clients’ self-enhancement, clients’ emotions are thereby partly functionalized for organizational goals. Feelings-talk can thus be regarded as a constitutive feature of both helping professional formats addressed in this paper, yet with different professional goals. 01 01 JB code pbns.252.05sat 06 10.1075/pbns.252.05sat 91 122 32 Article 5 01 04 "Making one's path while walking with a clear head" “Making one’s path while walking with a clear head” 01 04 (Re-)constructing clients' knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients' participation (Re-)constructing clients’ knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients’ participation 1 A01 01 JB code 767224923 Marlene Sator Sator, Marlene Marlene Sator 07 https://benjamins.com/catalog/persons/767224923 2 A01 01 JB code 964224924 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 07 https://benjamins.com/catalog/persons/964224924 01 eng 03 00 This chapter looks at (re-)constructing clients’ knowledge in coaching which represents an endemic interactive feature of this helping profession that aims to solve clients’ business-related concerns by developing concrete solutions tor their problems. The professional norm of enabling help for self-help locates all relevant information in the clients’ territory of knowledge. A dilemma may arise for professionals when clients dis-align in the construction of a solution, given that concrete plans of actions are required but should be developed co-actively based on the clients’ own knowledge. The chapter tackles the interactive consequences of such dis-aligning forms in one coaching session between a coach in training and his client. Data excerpts, analyzed with the help of (applied) conversation analysis, illustrate the coach’s strategies when struggling with this professional dilemma and the client’s strategies to resist the professional’s attempts to non-directively keep her on track. 01 01 JB code pbns.252.06aks 06 10.1075/pbns.252.06aks 123 155 33 Article 6 01 04 Form, function and particularities of discursive practices in one-on-one supervision in Germany Form, function and particularities of discursive practices in one-on-one supervision in Germany 1 A01 01 JB code 535224925 Yasmin Aksu Aksu, Yasmin Yasmin Aksu 07 https://benjamins.com/catalog/persons/535224925 01 eng 03 00 One-on-one supervision in Germany is not always the counselling of a professional in the helping professions by a supervisor from a similar field. It can also be – due to its adaptation to modern work contexts – a counselling format for a professional in a managerial position, not unlike business coaching. In some cases, these two aspects converge. In this article I will – based on two excerpts from a transcript – describe how two of the ubiquitous communicative tasks in one-on-one supervision (‘establishing the need for counseling, establishing the counselor as authority’ and ‘presenting the problem’) are tackled in light of this convergence and show that supervision is a conversation between experts who create a specific supervisor-supervisee relationship. 01 01 JB code pbns.252.07hut 06 10.1075/pbns.252.07hut 157 178 22 Article 7 01 04 "I mean is that right?" "I mean is that right?" 01 04 Frame ambiguity and troublesome advice-seeking on a radio helpline Frame ambiguity and troublesome advice-seeking on a radio helpline 1 A01 01 JB code 904224926 Ian Hutchby Hutchby, Ian Ian Hutchby 07 https://benjamins.com/catalog/persons/904224926 01 eng 03 00 This chapter analyses the operation of the “expert system” for the provision of advice in the setting of a call-in radio programme. It investigates the sequential properties of calls in which the central communicative activity of advice-seeking is merged with another activity, that of troubles-telling. In most calls, advice-seekers (members of the public) succeed in identifying a clear advice topic and advice-givers (the radio host and a social welfare expert) succeed in advising on that topic, albeit within the distinctive constraints of the broadcast setting. In a small number of cases, however, there is a difference in that the advice-seeking turns instantiate an ambiguous framing in which it is unclear whether the caller is seeking advice about, or making a complaint about, the social welfare system. This poses a problem for the expert system comprising the show’s host and accredited expert, in terms of how they design the reception of advice-giving turns and the development of subsequent sequences. It is shown how the different speaker identities of caller, host and expert operate in different ways as the expert system responds to the call’s frame ambiguity and seeks to re-invoke the standard features of advice-giving. 01 01 JB code pbns.252.08lan 06 10.1075/pbns.252.08lan 179 203 25 Article 8 01 04 Professional roles in a medical telephone helpline Professional roles in a medical telephone helpline 1 A01 01 JB code 339224927 Mats Landquist Landquist, Mats Mats Landquist 07 https://benjamins.com/catalog/persons/339224927 01 eng 03 00 This paper deals with the professional roles of medical advisors working in a medical help line. The analysis focuses on telephone calls with questions about the swine flu epidemic in 2009. A number of calls have been collected from the help line database and analyzed with the purpose of examining the advisors’ role shifts and adaption to the changes of the situation and the callers’ needs. This study is mainly instructed by the concept of hybridity as a main characteristic of counseling as an interaction type. Different sub-types, i.e. interaction formats, have been identified, connected to the shifting contexts of the call. Communicative tasks performed during a call can, to some degree, be regarded as typical subtypes in a modern medical help line. Phenomena such as hybridity and role shifts are thus viewed as reflections of the participants’ roles and their adaption to context, and as such a necessary trait of an advisor’s professional communicative competence. 01 01 JB code pbns.252.09spr 06 10.1075/pbns.252.09spr 205 226 22 Article 9 01 04 Anticipatory reactions Anticipatory reactions 01 04 Patients' answers to doctors' questions Patients’ answers to doctors’ questions 1 A01 01 JB code 544224928 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy 07 https://benjamins.com/catalog/persons/544224928 01 eng 03 00 This article examines patients’ answers to doctors’ questions during history taking as a central activity format which reveal a deeper understanding of each other. An analysis of medical interactions shows that patients mostly expand the topical, structural and/or pragmatic scope of their questions. The sequential positioning of answers provides more possibilities than is to be seen from a strict perspective of question types. Patients’ answers reflect their understanding of the current interaction type, and of the question’s implications, doctors’ relevancies as patients assume them, or even the doctors’ presupposed next question; a phenomenon we call anticipatory reaction. Both action formats and their interplay point to two important principles of interaction: the principle of cooperation and the principle of progressivity within the frame of the particular interaction type. 01 01 JB code pbns.252.10pet 06 10.1075/pbns.252.10pet 227 255 29 Article 10 01 04 "Doctor vs. patient" “Doctor vs. patient” 01 04 Performing medical decision making via communicative negotiations Performing medical decision making via communicative negotiations 1 A01 01 JB code 961224929 Tim Peters Peters, Tim Tim Peters 07 https://benjamins.com/catalog/persons/961224929 01 eng 03 00 The physician-patient-relationship and the process of decision making are widely dealt with in linguistics and medical ethics. However, there is little knowledge on how the physician-patient-relationship is initially established and which roles doctor and patient are adopting in it. To close this gap, this paper uses videotaped interactions between third year medical students and standardized simulated patients, covering information and treatment decisions following a diagnosis of high blood pressure as empirical bases. In addition to the conversation-analytical approach, the medical-ethic typology of relationship-construction is applied in the analysis. The analysis shows that a global relationship-model for a whole conversation does not work for the interactive process of decision making. In addition to furnishing insights about the communicative course of decision making, this paper aims to strengthen linguistic research on medical decision making and to aspire to a stronger cooperation between medical ethics and linguistics. 01 01 JB code pbns.252.11men 06 10.1075/pbns.252.11men 257 287 31 Article 11 01 04 Time pressure and digressive speech patterns in doctor-patient consultations Time pressure and digressive speech patterns in doctor-patient consultations 01 04 Who is to blame? Who is to blame? 1 A01 01 JB code 156224930 Florian Menz Menz, Florian Florian Menz 07 https://benjamins.com/catalog/persons/156224930 2 A01 01 JB code 475224931 Luzia Plansky Plansky, Luzia Luzia Plansky 07 https://benjamins.com/catalog/persons/475224931 01 eng 03 00 Medicine counts among the oldest and institutionally best developed helping professions in Western societies. It finds itself characterized by a number of unique aspects, among which the increasing fragmentation of the medical sciences which in turn resulted in the “fragmentation of the patient” has been widely discussed. One of the most visible forms of fragmentation is the fragmentation of time in medical treatment represented by small time slots and long waits for the patients. Physicians, frequently blame verbose patients, who cannot easily be prevented from talking, for increasing scheduling problems. This contribution, however, will present some opposing results. On the basis of a quantitative and qualitative analysis of 268 transcribed medical interviews the findings indicate that it is not so much the patients’ psychic structure (“being talkative”) that protracts medical consultations, but rather the physicians’ interactional patterns. For medical education (in particular, and counseling settings in general) these results might be of considerable interest as they counter popular prejudices on patient behavior and might contribute to reshaping the doctor-patient relationship. 01 01 JB code pbns.252.12mon 06 10.1075/pbns.252.12mon 289 314 26 Article 12 01 04 Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms 1 A01 01 JB code 642224932 Chiara M. Monzoni Monzoni, Chiara M. Chiara M. Monzoni 07 https://benjamins.com/catalog/persons/642224932 2 A01 01 JB code 979224933 Markus Reuber Reuber, Markus Markus Reuber 07 https://benjamins.com/catalog/persons/979224933 01 eng 03 00 Doctors perceive consultations with patients with functional neurological symptoms (FNS) as challenging because of the dichotomy between the psychosocial nature of the symptoms and patients’ perceptions that their condition is essentially physical. Through conversation analysis, we describe some communicative strategies neurologists employ to make psychosocial attributions, ranging from unilateral to more bilateral approaches. In unilateral approaches doctors employ general explanations about the psychosocial aetiology, thereby pre-empting any potential resistance. In bilateral approaches, doctors actively involve patients in discussing potential psychosocial causes, by also making direct and specific psychosocial attributions. These practices display doctors’ great caution in this communicative task; and they exhibit an hybridization with those employed by psychologists, which might be strictly linked to this type of patients. 01 01 JB code pbns.252.13ind 06 10.1075/pbns.252.13ind 315 317 3 Miscellaneous 13 01 04 Name index Name index 01 eng 01 01 JB code pbns.252.14ind 06 10.1075/pbns.252.14ind 319 320 2 Miscellaneous 14 01 04 Subject index Subject index 01 eng 01 JB code JBENJAMINS John Benjamins Publishing Company 01 01 JB code JB John Benjamins Publishing Company 01 https://benjamins.com 02 https://benjamins.com/catalog/pbns.252 Amsterdam NL 00 John Benjamins Publishing Company Marketing Department / Karin Plijnaar, Pieter Lamers onix@benjamins.nl 04 01 00 20141218 C 2014 John Benjamins D 2014 John Benjamins 02 WORLD 13 15 9789027256577 WORLD 09 01 JB 3 John Benjamins e-Platform 03 https://jbe-platform.com 29 https://jbe-platform.com/content/books/9789027269430 21 01 00 Unqualified price 02 99.00 EUR 01 00 Unqualified price 02 83.00 GBP GB 01 00 Unqualified price 02 149.00 USD 761015914 03 01 01 JB code JB John Benjamins Publishing Company 01 JB code P&bns 252 GE 15 9789027269430 06 10.1075/pbns.252 00 EA E133 10 01 JB code P&bns 02 JB code 0922-842X 02 252.00 01 02 Pragmatics & Beyond New Series Pragmatics & Beyond New Series 01 01 Discourses of Helping Professions Discourses of Helping Professions 1 B01 01 JB code 626206546 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf Klagenfurt University 2 B01 01 JB code 554206547 Marlene Sator Sator, Marlene Marlene Sator Gesundheit Österreich GmbH 3 B01 01 JB code 616206548 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy IDS Mannheim 01 eng 11 326 03 03 vi 03 00 320 03 24 JB code COMM.CGEN Communication Studies 24 JB code LIN.DISC Discourse studies 24 JB code LIN.PRAG Pragmatics 10 LAN009000 12 CFG 01 06 02 00 Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. 03 00 Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. Unlike workplace, professional and institutional discourse – by now well established fields in linguistic research – discourses of helping professions represent an innovative concept in its orientation to a common communicative goal: solving patients’ and clients’ physical, psychological, emotional, professional or managerial problems via a particular helping discourse. The book sets out to uncover differences, similarities and interferences in how professionals and those seeking help interactively tackle this communicative goal. In its focus on professional helping contexts and its inter-professional perspective, the current book is a primer, intended to spark off more interdisciplinary and (applied) research on helping discourses, a socio-cultural phenomenon that is of growing importance in our post-modern society. As such, it is of great relevance for discourse researchers and discourse practitioners, caretakers and social scientists of all shades as well as for everybody interested in helping professions. 01 00 03 01 01 D503 https://benjamins.com/covers/475/pbns.252.png 01 01 D502 https://benjamins.com/covers/475_jpg/9789027256577.jpg 01 01 D504 https://benjamins.com/covers/475_tif/9789027256577.tif 01 01 D503 https://benjamins.com/covers/1200_front/pbns.252.hb.png 01 01 D503 https://benjamins.com/covers/125/pbns.252.png 02 00 03 01 01 D503 https://benjamins.com/covers/1200_back/pbns.252.hb.png 03 00 03 01 01 D503 https://benjamins.com/covers/3d_web/pbns.252.hb.png 01 01 JB code pbns.252.01gra 06 10.1075/pbns.252.01gra 1 12 12 Article 1 01 04 Discourses of helping professions Discourses of helping professions 01 04 Concepts and contextualization Concepts and contextualization 1 A01 01 JB code 961224914 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 2 A01 01 JB code 421224915 Marlene Sator Sator, Marlene Marlene Sator 3 A01 01 JB code 664224916 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy 01 01 JB code pbns.252.02ant 06 10.1075/pbns.252.02ant 13 31 19 Article 2 01 04 How practitioners deal with their clients' "off-track" talk How practitioners deal with their clients' "off-track" talk 1 A01 01 JB code 99224917 Charles Antaki Antaki, Charles Charles Antaki 01 01 JB code pbns.252.03mun 06 10.1075/pbns.252.03mun 33 57 25 Article 3 01 04 Empathic practices in client-centred psychotherapies Empathic practices in client-centred psychotherapies 01 04 Displaying understanding and affiliation with clients Displaying understanding and affiliation with clients 1 A01 01 JB code 304224918 Peter Muntigl Muntigl, Peter Peter Muntigl 2 A01 01 JB code 625224919 Naomi Knight Knight, Naomi Naomi Knight 3 A01 01 JB code 697224920 Ashley Watkins Watkins, Ashley Ashley Watkins 01 01 JB code pbns.252.04gra 06 10.1075/pbns.252.04gra 59 90 32 Article 4 01 04 The interactional accomplishment of feelings-talk in psychotherapy and executive coaching The interactional accomplishment of feelings-talk in psychotherapy and executive coaching 01 04 Same format, different functions? Same format, different functions? 1 A01 01 JB code 51224921 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 2 A01 01 JB code 301224922 Joanna Pawelczyk Pawelczyk, Joanna Joanna Pawelczyk 01 01 JB code pbns.252.05sat 06 10.1075/pbns.252.05sat 91 122 32 Article 5 01 04 "Making one's path while walking with a clear head" “Making one’s path while walking with a clear head” 01 04 (Re-)constructing clients' knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients' participation (Re-)constructing clients’ knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients’ participation 1 A01 01 JB code 767224923 Marlene Sator Sator, Marlene Marlene Sator 2 A01 01 JB code 964224924 Eva-Maria Graf Graf, Eva-Maria Eva-Maria Graf 01 01 JB code pbns.252.06aks 06 10.1075/pbns.252.06aks 123 155 33 Article 6 01 04 Form, function and particularities of discursive practices in one-on-one supervision in Germany Form, function and particularities of discursive practices in one-on-one supervision in Germany 1 A01 01 JB code 535224925 Yasmin Aksu Aksu, Yasmin Yasmin Aksu 01 01 JB code pbns.252.07hut 06 10.1075/pbns.252.07hut 157 178 22 Article 7 01 04 "I mean is that right?" "I mean is that right?" 01 04 Frame ambiguity and troublesome advice-seeking on a radio helpline Frame ambiguity and troublesome advice-seeking on a radio helpline 1 A01 01 JB code 904224926 Ian Hutchby Hutchby, Ian Ian Hutchby 01 01 JB code pbns.252.08lan 06 10.1075/pbns.252.08lan 179 203 25 Article 8 01 04 Professional roles in a medical telephone helpline Professional roles in a medical telephone helpline 1 A01 01 JB code 339224927 Mats Landquist Landquist, Mats Mats Landquist 01 01 JB code pbns.252.09spr 06 10.1075/pbns.252.09spr 205 226 22 Article 9 01 04 Anticipatory reactions Anticipatory reactions 01 04 Patients' answers to doctors' questions Patients’ answers to doctors’ questions 1 A01 01 JB code 544224928 Thomas Spranz-Fogasy Spranz-Fogasy, Thomas Thomas Spranz-Fogasy 01 01 JB code pbns.252.10pet 06 10.1075/pbns.252.10pet 227 255 29 Article 10 01 04 "Doctor vs. patient" “Doctor vs. patient” 01 04 Performing medical decision making via communicative negotiations Performing medical decision making via communicative negotiations 1 A01 01 JB code 961224929 Tim Peters Peters, Tim Tim Peters 01 01 JB code pbns.252.11men 06 10.1075/pbns.252.11men 257 287 31 Article 11 01 04 Time pressure and digressive speech patterns in doctor-patient consultations Time pressure and digressive speech patterns in doctor-patient consultations 01 04 Who is to blame? Who is to blame? 1 A01 01 JB code 156224930 Florian Menz Menz, Florian Florian Menz 2 A01 01 JB code 475224931 Luzia Plansky Plansky, Luzia Luzia Plansky 01 01 JB code pbns.252.12mon 06 10.1075/pbns.252.12mon 289 314 26 Article 12 01 04 Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms 1 A01 01 JB code 642224932 Chiara M. Monzoni Monzoni, Chiara M. Chiara M. Monzoni 2 A01 01 JB code 979224933 Markus Reuber Reuber, Markus Markus Reuber 01 01 JB code pbns.252.13ind 06 10.1075/pbns.252.13ind 315 317 3 Miscellaneous 13 01 04 Name index Name index 01 01 JB code pbns.252.14ind 06 10.1075/pbns.252.14ind 319 320 2 Miscellaneous 14 01 04 Subject index Subject index 01 JB code JBENJAMINS John Benjamins Publishing Company 01 01 JB code JB John Benjamins Publishing Company 01 https://benjamins.com Amsterdam NL 00 John Benjamins Publishing Company Marketing Department / Karin Plijnaar, Pieter Lamers onix@benjamins.nl 04 01 00 20141218 C 2014 John Benjamins D 2014 John Benjamins 02 WORLD 13 15 9789027256577 WORLD 03 01 JB 17 Google 03 https://play.google.com/store/books 21 01 00 Unqualified price 00 99.00 EUR 01 00 Unqualified price 00 83.00 GBP 01 00 Unqualified price 00 149.00 USD