20015277
03
01
01
JB code
JB
John Benjamins Publishing Company
01
JB code
P&bns 252 Hb
15
9789027256577
06
10.1075/pbns.252
13
2014026461
00
BB
08
730
gr
10
01
JB code
P&bns
02
0922-842X
02
252.00
01
02
Pragmatics & Beyond New Series
Pragmatics & Beyond New Series
01
01
Discourses of Helping Professions
Discourses of Helping Professions
1
B01
01
JB code
626206546
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
Klagenfurt University
07
https://benjamins.com/catalog/persons/626206546
2
B01
01
JB code
554206547
Marlene Sator
Sator, Marlene
Marlene
Sator
Gesundheit Österreich GmbH
07
https://benjamins.com/catalog/persons/554206547
3
B01
01
JB code
616206548
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
IDS Mannheim
07
https://benjamins.com/catalog/persons/616206548
01
eng
11
326
03
03
vi
03
00
320
03
01
23
158.301/41
03
2014
P305.19.P76
04
Discourse analysis--Social aspects.
04
Professions--Terminology.
04
Social service--Terminology.
04
Sublanguage.
10
LAN009000
12
CFG
24
JB code
COMM.CGEN
Communication Studies
24
JB code
LIN.DISC
Discourse studies
24
JB code
LIN.PRAG
Pragmatics
01
06
02
00
Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching.
03
00
Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. Unlike workplace, professional and institutional discourse – by now well established fields in linguistic research – discourses of helping professions represent an innovative concept in its orientation to a common communicative goal: solving patients’ and clients’ physical, psychological, emotional, professional or managerial problems via a particular helping discourse. The book sets out to uncover differences, similarities and interferences in how professionals and those seeking help interactively tackle this communicative goal. In its focus on professional helping contexts and its inter-professional perspective, the current book is a primer, intended to spark off more interdisciplinary and (applied) research on helping discourses, a socio-cultural phenomenon that is of growing importance in our post-modern society. As such, it is of great relevance for discourse researchers and discourse practitioners, caretakers and social scientists of all shades as well as for everybody interested in helping professions.
01
00
03
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01
D503
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pbns.252.01gra
06
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1
12
12
Article
1
01
04
Discourses of helping professions
Discourses of helping professions
01
04
Concepts and contextualization
Concepts and contextualization
1
A01
01
JB code
961224914
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
07
https://benjamins.com/catalog/persons/961224914
2
A01
01
JB code
421224915
Marlene Sator
Sator, Marlene
Marlene
Sator
07
https://benjamins.com/catalog/persons/421224915
3
A01
01
JB code
664224916
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
07
https://benjamins.com/catalog/persons/664224916
01
eng
01
01
JB code
pbns.252.02ant
06
10.1075/pbns.252.02ant
13
31
19
Article
2
01
04
How practitioners deal with their clients' "off-track" talk
How practitioners deal with their clients' "off-track" talk
1
A01
01
JB code
99224917
Charles Antaki
Antaki, Charles
Charles
Antaki
07
https://benjamins.com/catalog/persons/99224917
01
eng
03
00
In institutional encounters where a client engages with a practitioner for advice or guidance, there is a phase in which the client may be expected to ‘tell their tale’ before the practitioner offers a response. In this chapter I shall analyse the kind of professional conversation which involves with a client being invited to describe a personal and indeed intimate problem, in order for the professional to offer their perspective (and possibly suggest a solution). The client’s problems here are matters of emotion, conflict or life-style, caused or sharpened by psychological disorder or disability – in other words, we shall be listening in to what the editors term as the ‘professional format’ of the counselling, personal-support and therapy consultation.
01
01
JB code
pbns.252.03mun
06
10.1075/pbns.252.03mun
33
57
25
Article
3
01
04
Empathic practices in client-centred psychotherapies
Empathic practices in client-centred psychotherapies
01
04
Displaying understanding and affiliation with clients
Displaying understanding and affiliation with clients
1
A01
01
JB code
304224918
Peter Muntigl
Muntigl, Peter
Peter
Muntigl
07
https://benjamins.com/catalog/persons/304224918
2
A01
01
JB code
625224919
Naomi Knight
Knight, Naomi
Naomi
Knight
07
https://benjamins.com/catalog/persons/625224919
3
A01
01
JB code
697224920
Ashley Watkins
Watkins, Ashley
Ashley
Watkins
07
https://benjamins.com/catalog/persons/697224920
01
eng
03
00
We explore how client-centred empathy is practiced within a specific interaction type: troubles telling sequences. Building on the work of Carl Rogers, who viewed empathy as a form of understanding that privileges the client’s point of view, empathy is examined as an interactional achievement in which clients create empathic opportunities by displaying their affectual stance, followed by therapists taking up these opportunities through affiliative displays. We found that empathic practices could be realized through a variety of verbal (naming other’s feelings, formulations, co-completions) and non-verbal resources (nodding, smiling). Further, we found that continuers played an important role in helping clients to develop their troubles stance in more detail, which, in turn, invited more explicit empathic displays from therapists.
01
01
JB code
pbns.252.04gra
06
10.1075/pbns.252.04gra
59
90
32
Article
4
01
04
The
interactional accomplishment of feelings-talk in psychotherapy and executive coaching
The interactional accomplishment of feelings-talk in psychotherapy and executive coaching
01
04
Same format, different functions?
Same format, different functions?
1
A01
01
JB code
51224921
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
07
https://benjamins.com/catalog/persons/51224921
2
A01
01
JB code
301224922
Joanna Pawelczyk
Pawelczyk, Joanna
Joanna
Pawelczyk
07
https://benjamins.com/catalog/persons/301224922
01
eng
03
00
Feelings-talk is considered an important interaction type in many helping professions as the ‘helping’ element often involves various forms of engagement in emotional work. In this chapter we identify and critically assess the interactional forms and functions of feelings-talk in Relationship-focused Integrative Psychotherapy and Emotional Intelligentes Coaching. By adopting methods and insights from Conversation Analysis, (Critical) Discourse Analysis and Interactional Sociolinguistics, we demonstrate how the endemic feature of psychotherapy, i.e. feelings-talk, emerges as an interactionally accomplished project as psychotherapist and clients work through the clients’ personal issues. We then show how the interactional context of executive coaching both relies on, and further extends, the psychotherapeutic feelings-talk strategies to address clients’ professional dilemmas. Besides emancipatory goals such as fostering clients’ self-enhancement, clients’ emotions are thereby partly functionalized for organizational goals. Feelings-talk can thus be regarded as a constitutive feature of both helping professional formats addressed in this paper, yet with different professional goals.
01
01
JB code
pbns.252.05sat
06
10.1075/pbns.252.05sat
91
122
32
Article
5
01
04
"Making one's path while walking with a clear head"
“Making one’s path while walking with a clear head”
01
04
(Re-)constructing clients' knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients' participation
(Re-)constructing clients’ knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients’ participation
1
A01
01
JB code
767224923
Marlene Sator
Sator, Marlene
Marlene
Sator
07
https://benjamins.com/catalog/persons/767224923
2
A01
01
JB code
964224924
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
07
https://benjamins.com/catalog/persons/964224924
01
eng
03
00
This chapter looks at (re-)constructing clients’ knowledge in coaching which represents an endemic interactive feature of this helping profession that aims to solve clients’ business-related concerns by developing concrete solutions tor their problems. The professional norm of enabling help for self-help locates all relevant information in the clients’ territory of knowledge. A dilemma may arise for professionals when clients dis-align in the construction of a solution, given that concrete plans of actions are required but should be developed co-actively based on the clients’ own knowledge. The chapter tackles the interactive consequences of such dis-aligning forms in one coaching session between a coach in training and his client. Data excerpts, analyzed with the help of (applied) conversation analysis, illustrate the coach’s strategies when struggling with this professional dilemma and the client’s strategies to resist the professional’s attempts to non-directively keep her on track.
01
01
JB code
pbns.252.06aks
06
10.1075/pbns.252.06aks
123
155
33
Article
6
01
04
Form, function and particularities of discursive practices in one-on-one supervision in Germany
Form, function and particularities of discursive practices in one-on-one supervision in Germany
1
A01
01
JB code
535224925
Yasmin Aksu
Aksu, Yasmin
Yasmin
Aksu
07
https://benjamins.com/catalog/persons/535224925
01
eng
03
00
One-on-one supervision in Germany is not always the counselling of a professional in the helping professions by a supervisor from a similar field. It can also be – due to its adaptation to modern work contexts – a counselling format for a professional in a managerial position, not unlike business coaching. In some cases, these two aspects converge. In this article I will – based on two excerpts from a transcript – describe how two of the ubiquitous communicative tasks in one-on-one supervision (‘establishing the need for counseling, establishing the counselor as authority’ and ‘presenting the problem’) are tackled in light of this convergence and show that supervision is a conversation between experts who create a specific supervisor-supervisee relationship.
01
01
JB code
pbns.252.07hut
06
10.1075/pbns.252.07hut
157
178
22
Article
7
01
04
"I mean is that right?"
"I mean is that right?"
01
04
Frame ambiguity and troublesome advice-seeking on a radio helpline
Frame ambiguity and troublesome advice-seeking on a radio helpline
1
A01
01
JB code
904224926
Ian Hutchby
Hutchby, Ian
Ian
Hutchby
07
https://benjamins.com/catalog/persons/904224926
01
eng
03
00
This chapter analyses the operation of the “expert system” for the provision of advice in the setting of a call-in radio programme. It investigates the sequential properties of calls in which the central communicative activity of advice-seeking is merged with another activity, that of troubles-telling. In most calls, advice-seekers (members of the public) succeed in identifying a clear advice topic and advice-givers (the radio host and a social welfare expert) succeed in advising on that topic, albeit within the distinctive constraints of the broadcast setting. In a small number of cases, however, there is a difference in that the advice-seeking turns instantiate an ambiguous framing in which it is unclear whether the caller is seeking advice about, or making a complaint about, the social welfare system. This poses a problem for the expert system comprising the show’s host and accredited expert, in terms of how they design the reception of advice-giving turns and the development of subsequent sequences. It is shown how the different speaker identities of caller, host and expert operate in different ways as the expert system responds to the call’s frame ambiguity and seeks to re-invoke the standard features of advice-giving.
01
01
JB code
pbns.252.08lan
06
10.1075/pbns.252.08lan
179
203
25
Article
8
01
04
Professional roles in a medical telephone helpline
Professional roles in a medical telephone helpline
1
A01
01
JB code
339224927
Mats Landquist
Landquist, Mats
Mats
Landquist
07
https://benjamins.com/catalog/persons/339224927
01
eng
03
00
This paper deals with the professional roles of medical advisors working in a medical help line. The analysis focuses on telephone calls with questions about the swine flu epidemic in 2009. A number of calls have been collected from the help line database and analyzed with the purpose of examining the advisors’ role shifts and adaption to the changes of the situation and the callers’ needs. This study is mainly instructed by the concept of hybridity as a main characteristic of counseling as an interaction type. Different sub-types, i.e. interaction formats, have been identified, connected to the shifting contexts of the call. Communicative tasks performed during a call can, to some degree, be regarded as typical subtypes in a modern medical help line. Phenomena such as hybridity and role shifts are thus viewed as reflections of the participants’ roles and their adaption to context, and as such a necessary trait of an advisor’s professional communicative competence.
01
01
JB code
pbns.252.09spr
06
10.1075/pbns.252.09spr
205
226
22
Article
9
01
04
Anticipatory reactions
Anticipatory reactions
01
04
Patients' answers to doctors' questions
Patients’ answers to doctors’ questions
1
A01
01
JB code
544224928
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
07
https://benjamins.com/catalog/persons/544224928
01
eng
03
00
This article examines patients’ answers to doctors’ questions during history taking as a central activity format which reveal a deeper understanding of each other. An analysis of medical interactions shows that patients mostly expand the topical, structural and/or pragmatic scope of their questions. The sequential positioning of answers provides more possibilities than is to be seen from a strict perspective of question types. Patients’ answers reflect their understanding of the current interaction type, and of the question’s implications, doctors’ relevancies as patients assume them, or even the doctors’ presupposed next question; a phenomenon we call anticipatory reaction. Both action formats and their interplay point to two important principles of interaction: the principle of cooperation and the principle of progressivity within the frame of the particular interaction type.
01
01
JB code
pbns.252.10pet
06
10.1075/pbns.252.10pet
227
255
29
Article
10
01
04
"Doctor vs. patient"
“Doctor vs. patient”
01
04
Performing medical decision making via communicative negotiations
Performing medical decision making via communicative negotiations
1
A01
01
JB code
961224929
Tim Peters
Peters, Tim
Tim
Peters
07
https://benjamins.com/catalog/persons/961224929
01
eng
03
00
The physician-patient-relationship and the process of decision making are widely dealt with in linguistics and medical ethics. However, there is little knowledge on how the physician-patient-relationship is initially established and which roles doctor and patient are adopting in it. To close this gap, this paper uses videotaped interactions between third year medical students and standardized simulated patients, covering information and treatment decisions following a diagnosis of high blood pressure as empirical bases. In addition to the conversation-analytical approach, the medical-ethic typology of relationship-construction is applied in the analysis. The analysis shows that a global relationship-model for a whole conversation does not work for the interactive process of decision making. In addition to furnishing insights about the communicative course of decision making, this paper aims to strengthen linguistic research on medical decision making and to aspire to a stronger cooperation between medical ethics and linguistics.
01
01
JB code
pbns.252.11men
06
10.1075/pbns.252.11men
257
287
31
Article
11
01
04
Time pressure and digressive speech patterns in doctor-patient consultations
Time pressure and digressive speech patterns in doctor-patient consultations
01
04
Who is to blame?
Who is to blame?
1
A01
01
JB code
156224930
Florian Menz
Menz, Florian
Florian
Menz
07
https://benjamins.com/catalog/persons/156224930
2
A01
01
JB code
475224931
Luzia Plansky
Plansky, Luzia
Luzia
Plansky
07
https://benjamins.com/catalog/persons/475224931
01
eng
03
00
Medicine counts among the oldest and institutionally best developed helping professions in Western societies. It finds itself characterized by a number of unique aspects, among which the increasing fragmentation of the medical sciences which in turn resulted in the “fragmentation of the patient” has been widely discussed. One of the most visible forms of fragmentation is the fragmentation of time in medical treatment represented by small time slots and long waits for the patients. Physicians, frequently blame verbose patients, who cannot easily be prevented from talking, for increasing scheduling problems. This contribution, however, will present some opposing results. On the basis of a quantitative and qualitative analysis of 268 transcribed medical interviews the findings indicate that it is not so much the patients’ psychic structure (“being talkative”) that protracts medical consultations, but rather the physicians’ interactional patterns. For medical education (in particular, and counseling settings in general) these results might be of considerable interest as they counter popular prejudices on patient behavior and might contribute to reshaping the doctor-patient relationship.
01
01
JB code
pbns.252.12mon
06
10.1075/pbns.252.12mon
289
314
26
Article
12
01
04
Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms
Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms
1
A01
01
JB code
642224932
Chiara M. Monzoni
Monzoni, Chiara M.
Chiara M.
Monzoni
07
https://benjamins.com/catalog/persons/642224932
2
A01
01
JB code
979224933
Markus Reuber
Reuber, Markus
Markus
Reuber
07
https://benjamins.com/catalog/persons/979224933
01
eng
03
00
Doctors perceive consultations with patients with functional neurological symptoms (FNS) as challenging because of the dichotomy between the psychosocial nature of the symptoms and patients’ perceptions that their condition is essentially physical. Through conversation analysis, we describe some communicative strategies neurologists employ to make psychosocial attributions, ranging from unilateral to more bilateral approaches. In unilateral approaches doctors employ general explanations about the psychosocial aetiology, thereby pre-empting any potential resistance. In bilateral approaches, doctors actively involve patients in discussing potential psychosocial causes, by also making direct and specific psychosocial attributions. These practices display doctors’ great caution in this communicative task; and they exhibit an hybridization with those employed by psychologists, which might be strictly linked to this type of patients.
01
01
JB code
pbns.252.13ind
06
10.1075/pbns.252.13ind
315
317
3
Miscellaneous
13
01
04
Name index
Name index
01
eng
01
01
JB code
pbns.252.14ind
06
10.1075/pbns.252.14ind
319
320
2
Miscellaneous
14
01
04
Subject index
Subject index
01
eng
01
JB code
JBENJAMINS
John Benjamins Publishing Company
01
01
JB code
JB
John Benjamins Publishing Company
01
https://benjamins.com
02
https://benjamins.com/catalog/pbns.252
Amsterdam
NL
00
John Benjamins Publishing Company
Marketing Department / Karin Plijnaar, Pieter Lamers
onix@benjamins.nl
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20141218
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2014
John Benjamins
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2014
John Benjamins
02
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WORLD
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1
John Benjamins Publishing Company
+31 20 6304747
+31 20 6739773
bookorder@benjamins.nl
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https://benjamins.com
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Unqualified price
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99.00
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John Benjamins Publishing Company
+1 800 562-5666
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benjamins@presswarehouse.com
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https://benjamins.com
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149.00
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54015278
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01
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JB
John Benjamins Publishing Company
01
JB code
P&bns 252 Eb
15
9789027269430
06
10.1075/pbns.252
00
EA
E107
10
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JB code
P&bns
02
0922-842X
02
252.00
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Pragmatics & Beyond New Series
Pragmatics & Beyond New Series
11
01
JB code
jbe-all
01
02
Full EBA collection (ca. 4,200 titles)
11
01
JB code
jbe-2015-all
01
02
Complete backlist (3,208 titles, 1967–2015)
05
02
Complete backlist (1967–2015)
11
01
JB code
jbe-2015-pbns
01
02
Pragmatics & Beyond New Series (vols. 1–259 1988–2015)
05
02
P&bns (vols. 1–259, 1988–2015)
11
01
JB code
jbe-2015-communicationstudies
01
02
Subject collection: Communication Studies (152 titles, 2000–2015)
05
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Communication Studies (2000–2015)
11
01
JB code
jbe-2015-linguistics
01
02
Subject collection: Linguistics (2,773 titles, 1967–2015)
05
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Linguistics (1967–2015)
11
01
JB code
jbe-2015-pragmatics
01
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Subject collection: Pragmatics (804 titles, 1978–2015)
05
02
Pragmatics (1978–2015)
01
01
Discourses of Helping Professions
Discourses of Helping Professions
1
B01
01
JB code
626206546
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
Klagenfurt University
07
https://benjamins.com/catalog/persons/626206546
2
B01
01
JB code
554206547
Marlene Sator
Sator, Marlene
Marlene
Sator
Gesundheit Österreich GmbH
07
https://benjamins.com/catalog/persons/554206547
3
B01
01
JB code
616206548
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
IDS Mannheim
07
https://benjamins.com/catalog/persons/616206548
01
eng
11
326
03
03
vi
03
00
320
03
01
23
158.301/41
03
2014
P305.19.P76
04
Discourse analysis--Social aspects.
04
Professions--Terminology.
04
Social service--Terminology.
04
Sublanguage.
10
LAN009000
12
CFG
24
JB code
COMM.CGEN
Communication Studies
24
JB code
LIN.DISC
Discourse studies
24
JB code
LIN.PRAG
Pragmatics
01
06
02
00
Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching.
03
00
Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. Unlike workplace, professional and institutional discourse – by now well established fields in linguistic research – discourses of helping professions represent an innovative concept in its orientation to a common communicative goal: solving patients’ and clients’ physical, psychological, emotional, professional or managerial problems via a particular helping discourse. The book sets out to uncover differences, similarities and interferences in how professionals and those seeking help interactively tackle this communicative goal. In its focus on professional helping contexts and its inter-professional perspective, the current book is a primer, intended to spark off more interdisciplinary and (applied) research on helping discourses, a socio-cultural phenomenon that is of growing importance in our post-modern society. As such, it is of great relevance for discourse researchers and discourse practitioners, caretakers and social scientists of all shades as well as for everybody interested in helping professions.
01
00
03
01
01
D503
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https://benjamins.com/covers/475_jpg/9789027256577.jpg
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01
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03
00
03
01
01
D503
https://benjamins.com/covers/3d_web/pbns.252.hb.png
01
01
JB code
pbns.252.01gra
06
10.1075/pbns.252.01gra
1
12
12
Article
1
01
04
Discourses of helping professions
Discourses of helping professions
01
04
Concepts and contextualization
Concepts and contextualization
1
A01
01
JB code
961224914
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
07
https://benjamins.com/catalog/persons/961224914
2
A01
01
JB code
421224915
Marlene Sator
Sator, Marlene
Marlene
Sator
07
https://benjamins.com/catalog/persons/421224915
3
A01
01
JB code
664224916
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
07
https://benjamins.com/catalog/persons/664224916
01
eng
01
01
JB code
pbns.252.02ant
06
10.1075/pbns.252.02ant
13
31
19
Article
2
01
04
How practitioners deal with their clients' "off-track" talk
How practitioners deal with their clients' "off-track" talk
1
A01
01
JB code
99224917
Charles Antaki
Antaki, Charles
Charles
Antaki
07
https://benjamins.com/catalog/persons/99224917
01
eng
03
00
In institutional encounters where a client engages with a practitioner for advice or guidance, there is a phase in which the client may be expected to ‘tell their tale’ before the practitioner offers a response. In this chapter I shall analyse the kind of professional conversation which involves with a client being invited to describe a personal and indeed intimate problem, in order for the professional to offer their perspective (and possibly suggest a solution). The client’s problems here are matters of emotion, conflict or life-style, caused or sharpened by psychological disorder or disability – in other words, we shall be listening in to what the editors term as the ‘professional format’ of the counselling, personal-support and therapy consultation.
01
01
JB code
pbns.252.03mun
06
10.1075/pbns.252.03mun
33
57
25
Article
3
01
04
Empathic practices in client-centred psychotherapies
Empathic practices in client-centred psychotherapies
01
04
Displaying understanding and affiliation with clients
Displaying understanding and affiliation with clients
1
A01
01
JB code
304224918
Peter Muntigl
Muntigl, Peter
Peter
Muntigl
07
https://benjamins.com/catalog/persons/304224918
2
A01
01
JB code
625224919
Naomi Knight
Knight, Naomi
Naomi
Knight
07
https://benjamins.com/catalog/persons/625224919
3
A01
01
JB code
697224920
Ashley Watkins
Watkins, Ashley
Ashley
Watkins
07
https://benjamins.com/catalog/persons/697224920
01
eng
03
00
We explore how client-centred empathy is practiced within a specific interaction type: troubles telling sequences. Building on the work of Carl Rogers, who viewed empathy as a form of understanding that privileges the client’s point of view, empathy is examined as an interactional achievement in which clients create empathic opportunities by displaying their affectual stance, followed by therapists taking up these opportunities through affiliative displays. We found that empathic practices could be realized through a variety of verbal (naming other’s feelings, formulations, co-completions) and non-verbal resources (nodding, smiling). Further, we found that continuers played an important role in helping clients to develop their troubles stance in more detail, which, in turn, invited more explicit empathic displays from therapists.
01
01
JB code
pbns.252.04gra
06
10.1075/pbns.252.04gra
59
90
32
Article
4
01
04
The
interactional accomplishment of feelings-talk in psychotherapy and executive coaching
The interactional accomplishment of feelings-talk in psychotherapy and executive coaching
01
04
Same format, different functions?
Same format, different functions?
1
A01
01
JB code
51224921
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
07
https://benjamins.com/catalog/persons/51224921
2
A01
01
JB code
301224922
Joanna Pawelczyk
Pawelczyk, Joanna
Joanna
Pawelczyk
07
https://benjamins.com/catalog/persons/301224922
01
eng
03
00
Feelings-talk is considered an important interaction type in many helping professions as the ‘helping’ element often involves various forms of engagement in emotional work. In this chapter we identify and critically assess the interactional forms and functions of feelings-talk in Relationship-focused Integrative Psychotherapy and Emotional Intelligentes Coaching. By adopting methods and insights from Conversation Analysis, (Critical) Discourse Analysis and Interactional Sociolinguistics, we demonstrate how the endemic feature of psychotherapy, i.e. feelings-talk, emerges as an interactionally accomplished project as psychotherapist and clients work through the clients’ personal issues. We then show how the interactional context of executive coaching both relies on, and further extends, the psychotherapeutic feelings-talk strategies to address clients’ professional dilemmas. Besides emancipatory goals such as fostering clients’ self-enhancement, clients’ emotions are thereby partly functionalized for organizational goals. Feelings-talk can thus be regarded as a constitutive feature of both helping professional formats addressed in this paper, yet with different professional goals.
01
01
JB code
pbns.252.05sat
06
10.1075/pbns.252.05sat
91
122
32
Article
5
01
04
"Making one's path while walking with a clear head"
“Making one’s path while walking with a clear head”
01
04
(Re-)constructing clients' knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients' participation
(Re-)constructing clients’ knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients’ participation
1
A01
01
JB code
767224923
Marlene Sator
Sator, Marlene
Marlene
Sator
07
https://benjamins.com/catalog/persons/767224923
2
A01
01
JB code
964224924
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
07
https://benjamins.com/catalog/persons/964224924
01
eng
03
00
This chapter looks at (re-)constructing clients’ knowledge in coaching which represents an endemic interactive feature of this helping profession that aims to solve clients’ business-related concerns by developing concrete solutions tor their problems. The professional norm of enabling help for self-help locates all relevant information in the clients’ territory of knowledge. A dilemma may arise for professionals when clients dis-align in the construction of a solution, given that concrete plans of actions are required but should be developed co-actively based on the clients’ own knowledge. The chapter tackles the interactive consequences of such dis-aligning forms in one coaching session between a coach in training and his client. Data excerpts, analyzed with the help of (applied) conversation analysis, illustrate the coach’s strategies when struggling with this professional dilemma and the client’s strategies to resist the professional’s attempts to non-directively keep her on track.
01
01
JB code
pbns.252.06aks
06
10.1075/pbns.252.06aks
123
155
33
Article
6
01
04
Form, function and particularities of discursive practices in one-on-one supervision in Germany
Form, function and particularities of discursive practices in one-on-one supervision in Germany
1
A01
01
JB code
535224925
Yasmin Aksu
Aksu, Yasmin
Yasmin
Aksu
07
https://benjamins.com/catalog/persons/535224925
01
eng
03
00
One-on-one supervision in Germany is not always the counselling of a professional in the helping professions by a supervisor from a similar field. It can also be – due to its adaptation to modern work contexts – a counselling format for a professional in a managerial position, not unlike business coaching. In some cases, these two aspects converge. In this article I will – based on two excerpts from a transcript – describe how two of the ubiquitous communicative tasks in one-on-one supervision (‘establishing the need for counseling, establishing the counselor as authority’ and ‘presenting the problem’) are tackled in light of this convergence and show that supervision is a conversation between experts who create a specific supervisor-supervisee relationship.
01
01
JB code
pbns.252.07hut
06
10.1075/pbns.252.07hut
157
178
22
Article
7
01
04
"I mean is that right?"
"I mean is that right?"
01
04
Frame ambiguity and troublesome advice-seeking on a radio helpline
Frame ambiguity and troublesome advice-seeking on a radio helpline
1
A01
01
JB code
904224926
Ian Hutchby
Hutchby, Ian
Ian
Hutchby
07
https://benjamins.com/catalog/persons/904224926
01
eng
03
00
This chapter analyses the operation of the “expert system” for the provision of advice in the setting of a call-in radio programme. It investigates the sequential properties of calls in which the central communicative activity of advice-seeking is merged with another activity, that of troubles-telling. In most calls, advice-seekers (members of the public) succeed in identifying a clear advice topic and advice-givers (the radio host and a social welfare expert) succeed in advising on that topic, albeit within the distinctive constraints of the broadcast setting. In a small number of cases, however, there is a difference in that the advice-seeking turns instantiate an ambiguous framing in which it is unclear whether the caller is seeking advice about, or making a complaint about, the social welfare system. This poses a problem for the expert system comprising the show’s host and accredited expert, in terms of how they design the reception of advice-giving turns and the development of subsequent sequences. It is shown how the different speaker identities of caller, host and expert operate in different ways as the expert system responds to the call’s frame ambiguity and seeks to re-invoke the standard features of advice-giving.
01
01
JB code
pbns.252.08lan
06
10.1075/pbns.252.08lan
179
203
25
Article
8
01
04
Professional roles in a medical telephone helpline
Professional roles in a medical telephone helpline
1
A01
01
JB code
339224927
Mats Landquist
Landquist, Mats
Mats
Landquist
07
https://benjamins.com/catalog/persons/339224927
01
eng
03
00
This paper deals with the professional roles of medical advisors working in a medical help line. The analysis focuses on telephone calls with questions about the swine flu epidemic in 2009. A number of calls have been collected from the help line database and analyzed with the purpose of examining the advisors’ role shifts and adaption to the changes of the situation and the callers’ needs. This study is mainly instructed by the concept of hybridity as a main characteristic of counseling as an interaction type. Different sub-types, i.e. interaction formats, have been identified, connected to the shifting contexts of the call. Communicative tasks performed during a call can, to some degree, be regarded as typical subtypes in a modern medical help line. Phenomena such as hybridity and role shifts are thus viewed as reflections of the participants’ roles and their adaption to context, and as such a necessary trait of an advisor’s professional communicative competence.
01
01
JB code
pbns.252.09spr
06
10.1075/pbns.252.09spr
205
226
22
Article
9
01
04
Anticipatory reactions
Anticipatory reactions
01
04
Patients' answers to doctors' questions
Patients’ answers to doctors’ questions
1
A01
01
JB code
544224928
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
07
https://benjamins.com/catalog/persons/544224928
01
eng
03
00
This article examines patients’ answers to doctors’ questions during history taking as a central activity format which reveal a deeper understanding of each other. An analysis of medical interactions shows that patients mostly expand the topical, structural and/or pragmatic scope of their questions. The sequential positioning of answers provides more possibilities than is to be seen from a strict perspective of question types. Patients’ answers reflect their understanding of the current interaction type, and of the question’s implications, doctors’ relevancies as patients assume them, or even the doctors’ presupposed next question; a phenomenon we call anticipatory reaction. Both action formats and their interplay point to two important principles of interaction: the principle of cooperation and the principle of progressivity within the frame of the particular interaction type.
01
01
JB code
pbns.252.10pet
06
10.1075/pbns.252.10pet
227
255
29
Article
10
01
04
"Doctor vs. patient"
“Doctor vs. patient”
01
04
Performing medical decision making via communicative negotiations
Performing medical decision making via communicative negotiations
1
A01
01
JB code
961224929
Tim Peters
Peters, Tim
Tim
Peters
07
https://benjamins.com/catalog/persons/961224929
01
eng
03
00
The physician-patient-relationship and the process of decision making are widely dealt with in linguistics and medical ethics. However, there is little knowledge on how the physician-patient-relationship is initially established and which roles doctor and patient are adopting in it. To close this gap, this paper uses videotaped interactions between third year medical students and standardized simulated patients, covering information and treatment decisions following a diagnosis of high blood pressure as empirical bases. In addition to the conversation-analytical approach, the medical-ethic typology of relationship-construction is applied in the analysis. The analysis shows that a global relationship-model for a whole conversation does not work for the interactive process of decision making. In addition to furnishing insights about the communicative course of decision making, this paper aims to strengthen linguistic research on medical decision making and to aspire to a stronger cooperation between medical ethics and linguistics.
01
01
JB code
pbns.252.11men
06
10.1075/pbns.252.11men
257
287
31
Article
11
01
04
Time pressure and digressive speech patterns in doctor-patient consultations
Time pressure and digressive speech patterns in doctor-patient consultations
01
04
Who is to blame?
Who is to blame?
1
A01
01
JB code
156224930
Florian Menz
Menz, Florian
Florian
Menz
07
https://benjamins.com/catalog/persons/156224930
2
A01
01
JB code
475224931
Luzia Plansky
Plansky, Luzia
Luzia
Plansky
07
https://benjamins.com/catalog/persons/475224931
01
eng
03
00
Medicine counts among the oldest and institutionally best developed helping professions in Western societies. It finds itself characterized by a number of unique aspects, among which the increasing fragmentation of the medical sciences which in turn resulted in the “fragmentation of the patient” has been widely discussed. One of the most visible forms of fragmentation is the fragmentation of time in medical treatment represented by small time slots and long waits for the patients. Physicians, frequently blame verbose patients, who cannot easily be prevented from talking, for increasing scheduling problems. This contribution, however, will present some opposing results. On the basis of a quantitative and qualitative analysis of 268 transcribed medical interviews the findings indicate that it is not so much the patients’ psychic structure (“being talkative”) that protracts medical consultations, but rather the physicians’ interactional patterns. For medical education (in particular, and counseling settings in general) these results might be of considerable interest as they counter popular prejudices on patient behavior and might contribute to reshaping the doctor-patient relationship.
01
01
JB code
pbns.252.12mon
06
10.1075/pbns.252.12mon
289
314
26
Article
12
01
04
Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms
Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms
1
A01
01
JB code
642224932
Chiara M. Monzoni
Monzoni, Chiara M.
Chiara M.
Monzoni
07
https://benjamins.com/catalog/persons/642224932
2
A01
01
JB code
979224933
Markus Reuber
Reuber, Markus
Markus
Reuber
07
https://benjamins.com/catalog/persons/979224933
01
eng
03
00
Doctors perceive consultations with patients with functional neurological symptoms (FNS) as challenging because of the dichotomy between the psychosocial nature of the symptoms and patients’ perceptions that their condition is essentially physical. Through conversation analysis, we describe some communicative strategies neurologists employ to make psychosocial attributions, ranging from unilateral to more bilateral approaches. In unilateral approaches doctors employ general explanations about the psychosocial aetiology, thereby pre-empting any potential resistance. In bilateral approaches, doctors actively involve patients in discussing potential psychosocial causes, by also making direct and specific psychosocial attributions. These practices display doctors’ great caution in this communicative task; and they exhibit an hybridization with those employed by psychologists, which might be strictly linked to this type of patients.
01
01
JB code
pbns.252.13ind
06
10.1075/pbns.252.13ind
315
317
3
Miscellaneous
13
01
04
Name index
Name index
01
eng
01
01
JB code
pbns.252.14ind
06
10.1075/pbns.252.14ind
319
320
2
Miscellaneous
14
01
04
Subject index
Subject index
01
eng
01
JB code
JBENJAMINS
John Benjamins Publishing Company
01
01
JB code
JB
John Benjamins Publishing Company
01
https://benjamins.com
02
https://benjamins.com/catalog/pbns.252
Amsterdam
NL
00
John Benjamins Publishing Company
Marketing Department / Karin Plijnaar, Pieter Lamers
onix@benjamins.nl
04
01
00
20141218
C
2014
John Benjamins
D
2014
John Benjamins
02
WORLD
13
15
9789027256577
WORLD
09
01
JB
3
John Benjamins e-Platform
03
https://jbe-platform.com
29
https://jbe-platform.com/content/books/9789027269430
21
01
00
Unqualified price
02
99.00
EUR
01
00
Unqualified price
02
83.00
GBP
GB
01
00
Unqualified price
02
149.00
USD
761015914
03
01
01
JB code
JB
John Benjamins Publishing Company
01
JB code
P&bns 252 GE
15
9789027269430
06
10.1075/pbns.252
00
EA
E133
10
01
JB code
P&bns
02
JB code
0922-842X
02
252.00
01
02
Pragmatics & Beyond New Series
Pragmatics & Beyond New Series
01
01
Discourses of Helping Professions
Discourses of Helping Professions
1
B01
01
JB code
626206546
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
Klagenfurt University
2
B01
01
JB code
554206547
Marlene Sator
Sator, Marlene
Marlene
Sator
Gesundheit Österreich GmbH
3
B01
01
JB code
616206548
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
IDS Mannheim
01
eng
11
326
03
03
vi
03
00
320
03
24
JB code
COMM.CGEN
Communication Studies
24
JB code
LIN.DISC
Discourse studies
24
JB code
LIN.PRAG
Pragmatics
10
LAN009000
12
CFG
01
06
02
00
Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching.
03
00
Discourses of Helping Professions brings together cutting-edge research on professional discourses from both traditional helping contexts such as doctor-patient interaction or psychotherapy and more recent helping contexts such as executive coaching. Unlike workplace, professional and institutional discourse – by now well established fields in linguistic research – discourses of helping professions represent an innovative concept in its orientation to a common communicative goal: solving patients’ and clients’ physical, psychological, emotional, professional or managerial problems via a particular helping discourse. The book sets out to uncover differences, similarities and interferences in how professionals and those seeking help interactively tackle this communicative goal. In its focus on professional helping contexts and its inter-professional perspective, the current book is a primer, intended to spark off more interdisciplinary and (applied) research on helping discourses, a socio-cultural phenomenon that is of growing importance in our post-modern society. As such, it is of great relevance for discourse researchers and discourse practitioners, caretakers and social scientists of all shades as well as for everybody interested in helping professions.
01
00
03
01
01
D503
https://benjamins.com/covers/475/pbns.252.png
01
01
D502
https://benjamins.com/covers/475_jpg/9789027256577.jpg
01
01
D504
https://benjamins.com/covers/475_tif/9789027256577.tif
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https://benjamins.com/covers/1200_front/pbns.252.hb.png
01
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D503
https://benjamins.com/covers/125/pbns.252.png
02
00
03
01
01
D503
https://benjamins.com/covers/1200_back/pbns.252.hb.png
03
00
03
01
01
D503
https://benjamins.com/covers/3d_web/pbns.252.hb.png
01
01
JB code
pbns.252.01gra
06
10.1075/pbns.252.01gra
1
12
12
Article
1
01
04
Discourses of helping professions
Discourses of helping professions
01
04
Concepts and contextualization
Concepts and contextualization
1
A01
01
JB code
961224914
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
2
A01
01
JB code
421224915
Marlene Sator
Sator, Marlene
Marlene
Sator
3
A01
01
JB code
664224916
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
01
01
JB code
pbns.252.02ant
06
10.1075/pbns.252.02ant
13
31
19
Article
2
01
04
How practitioners deal with their clients' "off-track" talk
How practitioners deal with their clients' "off-track" talk
1
A01
01
JB code
99224917
Charles Antaki
Antaki, Charles
Charles
Antaki
01
01
JB code
pbns.252.03mun
06
10.1075/pbns.252.03mun
33
57
25
Article
3
01
04
Empathic practices in client-centred psychotherapies
Empathic practices in client-centred psychotherapies
01
04
Displaying understanding and affiliation with clients
Displaying understanding and affiliation with clients
1
A01
01
JB code
304224918
Peter Muntigl
Muntigl, Peter
Peter
Muntigl
2
A01
01
JB code
625224919
Naomi Knight
Knight, Naomi
Naomi
Knight
3
A01
01
JB code
697224920
Ashley Watkins
Watkins, Ashley
Ashley
Watkins
01
01
JB code
pbns.252.04gra
06
10.1075/pbns.252.04gra
59
90
32
Article
4
01
04
The
interactional accomplishment of feelings-talk in psychotherapy and executive coaching
The interactional accomplishment of feelings-talk in psychotherapy and executive coaching
01
04
Same format, different functions?
Same format, different functions?
1
A01
01
JB code
51224921
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
2
A01
01
JB code
301224922
Joanna Pawelczyk
Pawelczyk, Joanna
Joanna
Pawelczyk
01
01
JB code
pbns.252.05sat
06
10.1075/pbns.252.05sat
91
122
32
Article
5
01
04
"Making one's path while walking with a clear head"
“Making one’s path while walking with a clear head”
01
04
(Re-)constructing clients' knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients' participation
(Re-)constructing clients’ knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients’ participation
1
A01
01
JB code
767224923
Marlene Sator
Sator, Marlene
Marlene
Sator
2
A01
01
JB code
964224924
Eva-Maria Graf
Graf, Eva-Maria
Eva-Maria
Graf
01
01
JB code
pbns.252.06aks
06
10.1075/pbns.252.06aks
123
155
33
Article
6
01
04
Form, function and particularities of discursive practices in one-on-one supervision in Germany
Form, function and particularities of discursive practices in one-on-one supervision in Germany
1
A01
01
JB code
535224925
Yasmin Aksu
Aksu, Yasmin
Yasmin
Aksu
01
01
JB code
pbns.252.07hut
06
10.1075/pbns.252.07hut
157
178
22
Article
7
01
04
"I mean is that right?"
"I mean is that right?"
01
04
Frame ambiguity and troublesome advice-seeking on a radio helpline
Frame ambiguity and troublesome advice-seeking on a radio helpline
1
A01
01
JB code
904224926
Ian Hutchby
Hutchby, Ian
Ian
Hutchby
01
01
JB code
pbns.252.08lan
06
10.1075/pbns.252.08lan
179
203
25
Article
8
01
04
Professional roles in a medical telephone helpline
Professional roles in a medical telephone helpline
1
A01
01
JB code
339224927
Mats Landquist
Landquist, Mats
Mats
Landquist
01
01
JB code
pbns.252.09spr
06
10.1075/pbns.252.09spr
205
226
22
Article
9
01
04
Anticipatory reactions
Anticipatory reactions
01
04
Patients' answers to doctors' questions
Patients’ answers to doctors’ questions
1
A01
01
JB code
544224928
Thomas Spranz-Fogasy
Spranz-Fogasy, Thomas
Thomas
Spranz-Fogasy
01
01
JB code
pbns.252.10pet
06
10.1075/pbns.252.10pet
227
255
29
Article
10
01
04
"Doctor vs. patient"
“Doctor vs. patient”
01
04
Performing medical decision making via communicative negotiations
Performing medical decision making via communicative negotiations
1
A01
01
JB code
961224929
Tim Peters
Peters, Tim
Tim
Peters
01
01
JB code
pbns.252.11men
06
10.1075/pbns.252.11men
257
287
31
Article
11
01
04
Time pressure and digressive speech patterns in doctor-patient consultations
Time pressure and digressive speech patterns in doctor-patient consultations
01
04
Who is to blame?
Who is to blame?
1
A01
01
JB code
156224930
Florian Menz
Menz, Florian
Florian
Menz
2
A01
01
JB code
475224931
Luzia Plansky
Plansky, Luzia
Luzia
Plansky
01
01
JB code
pbns.252.12mon
06
10.1075/pbns.252.12mon
289
314
26
Article
12
01
04
Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms
Neurologists' approaches to making psychosocial attributions in patients with functional neurological symptoms
1
A01
01
JB code
642224932
Chiara M. Monzoni
Monzoni, Chiara M.
Chiara M.
Monzoni
2
A01
01
JB code
979224933
Markus Reuber
Reuber, Markus
Markus
Reuber
01
01
JB code
pbns.252.13ind
06
10.1075/pbns.252.13ind
315
317
3
Miscellaneous
13
01
04
Name index
Name index
01
01
JB code
pbns.252.14ind
06
10.1075/pbns.252.14ind
319
320
2
Miscellaneous
14
01
04
Subject index
Subject index
01
JB code
JBENJAMINS
John Benjamins Publishing Company
01
01
JB code
JB
John Benjamins Publishing Company
01
https://benjamins.com
Amsterdam
NL
00
John Benjamins Publishing Company
Marketing Department / Karin Plijnaar, Pieter Lamers
onix@benjamins.nl
04
01
00
20141218
C
2014
John Benjamins
D
2014
John Benjamins
02
WORLD
13
15
9789027256577
WORLD
03
01
JB
17
Google
03
https://play.google.com/store/books
21
01
00
Unqualified price
00
99.00
EUR
01
00
Unqualified price
00
83.00
GBP
01
00
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00
149.00
USD