nam a22 c 4500 pbns.311/122018567 nljbp 250625072521.8 cr ||||||||||| 241210s2020 ne |||||||||||||||||eng|d 2020023479 9789027260857 (e-Book) nljbp eng nljbp nljbp BJ1533.C9 177/.1 23 CFG bicssc LAN009030 bisacsh Politeness in Professional Contexts Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński Amsterdam ; Philadelphia : John Benjamins Publishing Company, 2020 ©2020 1 online resource (vi, 326 pp.) text txt rdacontent computer c rdamedia online resource cr rdacarrier Pragmatics & Beyond New Series 0922-842X 311 Includes bibliographical references and indexes. Chapter 1. Introduction / Dawn Archer, Karen Grainger and Piotr Jagodziński -- Chapter 2. Learning to manage rapport in GP trainee encounters / Tristan Emerson, Leigh Harrington, Louise Mullany, Sarah Atkins, Dick Churchill, Rachel Winter and Rakesh Patel -- Chapter 3. Team interaction in healthcare settings / Malgorzata Chalupnik and Sarah Atkins -- Chapter 4. Take care of yourself / Karen Grainger -- Chapter 5. Politeness and relational work in novel digital contexts of healthcare communication / Olga Zayts-Spence and Fefei Zhou -- Chapter 6. Managing rapport in team conflict s / Carolin Debray -- Chapter 7. Intercultural (Im)politeness / Rachel Mapson -- Chapter 8. Towards a folk pragmatics of call centre service encounters / Piotr Jagodziński -- Chapter 9. “I always use the word please ” / Vera Freytag -- Chapter 10. “Music for your breakfast” relational work in a sole trader’s intercultural business emails / Elizabeth Marsden -- Chapter 11. Judicial questioning / Karen Tracy -- Chapter 12. Keeping airports safe / Dawn Archer, Cliff Lansley and Aaron Garner -- Chapter 13. The value of facework in crisis negotiation / Dawn Archer Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include ‘polite’ behaviours, ‘impolite’ behaviours and behaviours that arguably fall somewhere between – or outside – such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about – and in some cases operationalize (im)politeness and related behaviours for – these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike. Provided by publisher. Communication Studies Discourse studies Pragmatics Archer, Dawn editor Grainger, Karen editor Jagodziński, Piotr editor Hardbound version: Amsterdam ; Philadelphia : John Benjamins Publishing Company, 2020 9789027207425 DOI https://doi.org/10.1075/pbns.311 JB e-Platform https://www.jbe-platform.com/content/books/9789027260857