Article published in:
Pragmatics and Society
Vol. 10:2 (2019) ► pp. 205229
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Tereszkiewicz, Anna
2020. Complaint management on Twitter – evolution of interactional patterns on Polish corporate profiles. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA) 30:3  pp. 405 ff. Crossref logo
Tereszkiewicz, Anna
2021. Rejecting consumer complaints in customer encounters on Twitter - the case of English and Polish brand communication. Journal of Politeness Research 17:2  pp. 189 ff. Crossref logo

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