01544cam a2200325 a 4500 15533555 20100602131625.0 081124s2009 ne a b 001 0 eng 7 cbc orignew 1 ecip 20 y-gencatlg acquire 2 shelf copies policy default cg09 2008-11-24 cg09 2008-11-24 cg09 2008-11-24 to SHED td14 2008-12-05 to Dewey bf07 2008-12-05 xe11 2009-04-16 1 copy rec'd., to CIP ver. rg05 2009-06-30 Z-CipVer (telework) re12 2009-07-10 Z-CipVer telework copy 2 to BCCD Barcode 00239763182 returned from bindery 2010-06-02 2008050996 B0903172 bccb 9789027223081 (hb : alk. paper) 9027223084 (hb : alk. paper) (OCoLC)ocn276817140 DLC DLC BTCTA YDXCP CDX NLGGC C#P OHX BWX DLC a-ph--- P94.65.P6 F75 2009 303.48/2559073 22 Friginal, Eric. The language of outsourced call centers : a corpus-based study of cross-cultural interaction / Eric Friginal. Amsterdam ; Philadelphia : John Benjamins Pub. Co., c2009. xxii, 319 p. : ill. ; 25 cm. Studies in corpus linguistics ; v. 34 Includes bibliographical references (p. [307]-315) and index. Intercultural communication Philippines. Call center agents Philippines Language. English language Philippines Usage. Studies in corpus linguistics ; v. 34.