Publications

Publication details [#11719]

Paulson, Gaylen D. and Michael E. Roloff. 1997. The Effect of Request Form and Content on Constructing Obstacles to Compliance. Communication Research 24 (3) : 261–290. 30 pp.

Publication type

Article in journal

Publication language

English

Keywords

content analysis | form analysis | politeness | refusing | request

Place, Publisher

SAGE Publications

ISBN

0093-6502

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

Influences of form and content on requests and their refusals are studied: specified obstacles in requests are perceived as more conventional and more polite, especially those denoting unwillingness obstacles. Specified requests also tend to receive more polite refusals.