Publications

Publication details [#14548]

Bailey, Benjamin. 2000. Communicative behaviour and conflict between African-American customers and Korean immigrant retailers in Los Angeles. Discourse & Society 11 (1) : 86–108.

Publication type

Article in journal

Publication language

English

Keywords

face-to-face interaction | interethnic communication | service encounter

Language as a subject

English, African American Vernacular | Korean

Place, Publisher

SAGE Publications

ISBN

0957-9265

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

Two explanations are given for the different forms of participation attested in service encounters between immigrant Koreans and African-Americans: (1) cultural and linguistic differences in service encounter behavior and (2) American social inequality.