Publications

Publication details [#25914]

Jacobs, Scott. 2002. Maintaining neutrality in dispute mediation: managing disagreement while managing not to disagree. Journal of Pragmatics 34 (10-11) : 1403–1426.
Publication type
Article in journal
Publication language
English
Place, Publisher
Elsevier
ISBN
0378-2166

Annotation

This paper demonstrates how dispute mediators manage competing demands whilst maintaining an appearance of neutrality, through the syntactic mediators of indirect and equivocal advocacy and framing of advocacy, tactics which substitute more direct moves such as argument, disagreement, correction.