Publications
Publication details [#25914]
Jacobs, Scott. 2002. Maintaining neutrality in dispute mediation: managing disagreement while managing not to disagree. Journal of Pragmatics 34 (10-11) : 1403–1426.
Publication type
Article in journal
Publication language
English
Keywords
Place, Publisher
Elsevier
ISBN
0378-2166
Journal WWW
Annotation
This paper demonstrates how dispute mediators manage competing demands whilst maintaining an appearance of neutrality, through the syntactic mediators of indirect and equivocal advocacy and framing of advocacy, tactics which substitute more direct moves such as argument, disagreement, correction.