Publications

Publication details [#26684]

Giannetti, Anna. 1994. Business communication plans and strategies: Texts, tasks and tools. Pragmatics 4 (4) : 575–598.

Publication type

Article in journal

Publication language

English

Keywords

business letter | communication breakdown | communicative style | computer communication system | computer simulation

Place, Publisher

International Pragmatics Association

ISBN

1018-2101

Journal DOI

10.1075/prag

Annotation

This paper provides both a computational pragmatic theory of business communication and a computational solution for a new tool to be integrated in real business interaction. Three major limitations of the model consist in the modelling of solely the two main agents, the incomplete modelling of miscommunication, and the exclusive top-down analysis of messages.