Publication details [#27968]
Drew, Paul and John Heritage. 1992. Talk at work: Interaction in institutional settings. (Studies in Interactional Sociolinguistics 8). Cambridge: Cambridge University Press. xi + 580 pp.
Book – monograph
0 521 37489 9
This conversation-analytic study of institutional interaction such as news-and job interviews, court proceedings, medical consultations etc., focuses on contextual sensitivity and dynamic features of human (inter)action.