Publications

Publication details [#28356]

Bean, Judith Mattson and Barbara Johnstone. 1994. Workplace reasons for saying you´re sorry: Discourse task management and apology in telephone interviews. Discourse Processes 17 (1) : 59–81.

Publication type

Article in journal

Publication language

English

Keywords

apologizing | telephone conversation | workplace conversation

Place, Publisher

Ablex Publishing Company

ISBN

0163-853X

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This study uses a continuum model of apologies to analyze apologies in public-opinion polling telephone interviews. The predominantly situational apologies remedy minor conversational difficulties and establish interactive cooperation.