Publications

Publication details [#32823]

Potter, Jonathan and Alexa Hepburn. 2003. "I'm a Bit Concerned"--Early Actions and Psychological Constructions in a Child Protection Helpline. Research on Language and Social Interaction 36 (3) : 197–240.

Publication type

Article in journal

Publication language

English

Keywords

child | institutional context | interaction | psychology | telephone

Place, Publisher

Oxford University Press

ISBN

0835-1813

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This article examines concern constructions as canonical early elements of the reason-for-call sequence in calls reporting cases of child abuse to a national child protection helpline in the UK. It also discusses the broader implications of this study for the relation between psychology, interaction, and institutions.