Publications

Publication details [#35447]

Iacobucci, Christine. 1990. Accounts, formulations and goal attainment strategies in service encounters. Journal of Language and Social Psychology 9 (1/2) : 85–99.

Publication type

Article in journal

Publication language

English

Keywords

discourse strategy | goal | service encounter

Place, Publisher

Multilingual Matters

ISBN

0261-927X

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This paper deals with account giving in service encounters, potential coordination problems, and talk redirection to complementary goals in order to synchronize institutional customer goals.