Publications

Publication details [#40448]

Morrill, Calvin and Tyler R. Harrison. 2004. Ombuds processes and disputant reconciliation. Journal of Applied Communication Research 32 (4) : 318–342.

Publication type

Article in journal

Publication language

English

Keywords

dispute | social relationship | university

Place, Publisher

Routledge

Annotation

This study demonstrates how the design of a university dispute settlement system and the social context can hinder an ombudsperson in successfully reconciling parties.