Publications

Publication details [#42646]

Ryoo, Hye-Kyung. 2005. Achieving friendly interactions: a study of service encounters between Korean shopkeepers and African-American customers. Discourse & Society 16 (1) : 79–105.

Publication type

Article in journal

Publication language

English

Keywords

conversational analysis | intercultural communication | service encounter

Language as a subject

English, African American | Korean

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This study argues that positive interactional aspects of service encounters between Korean shopkeepers and African-American customers get obscured by a prevailing research focus on negative and conflictive aspects.