Publications

Publication details [#42651]

Morales-López, Esperanza, Gabriela Prego-Vázquez and Luzia Domínguez-Seco. 2005. Interviews between employees and customers during a company restructuring process. Discourse & Society 16 (2) : 225–268.

Publication type

Article in journal

Publication language

English

Keywords

conflict | critical discourse analysis | institutional language | interview | sociolinguistics

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This study focuses on conflicts resulting from interactional asymmetry between the institutional discourse of employees and customer discourse, during a company restructuring process, and employees' discursive strategies, used for conflict mitigation.