Publications

Publication details [#42794]

Economidou-Kogetsidis, Maria. 2005. ‘‘Yes, tell me please, what time is the midday flight from Athens arriving?’’: Telephone service encounters and politeness. Intercultural Pragmatics 2 (3) : 253–273.

Publication type

Article in journal

Publication language

English

Keywords

directness | politeness | service encounter | telephone

Language as a subject

English, British | Greek

Place, Publisher

De Gruyter

Journal WWW

www.degruyter.com/journal/key/IPRG/html

Annotation

This paper examines the politeness of telephone service encounters in airline call centres, expressed in Greek and British English, focusing in particular on the used degree of directness and on whether the two groups similarly assess the same social variables.