Publications

Publication details [#46225]

Zimmerman, Don H. and Geoffrey Raymond. 2007. Rights and Responsibilities in Calls for Help: The Case of the Mountain Glade Fire. Research on Language and Social Interaction 40 (1) : 33–61.

Publication type

Article in journal

Publication language

English

Keywords

aggression | institutional context | organization | problem solving | telephone conversation

Place, Publisher

Routledge

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This paper discusses the distribution of rights and responsibilities in emergency telecommunication (viz. calls for help) during the 1990 Mountain Glade Fire case. The findings suggest that the ways in which the organized practice via which an institution is routinely created and personalized in interaction may constitute a source of institutional resistance to change.