Publications

Publication details [#46226]

Emmison, Michael and Susan Danby. 2007. Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline. Research on Language and Social Interaction 40 (1) : 63–87.

Publication type

Article in journal

Publication language

English

Keywords

child | counseling | institutional context | problem solving | telephone conversation

Place, Publisher

Routledge

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This paper demonstrates that in opening sequences in hellp calls to a national Australian "Kids Help Line," the call takers' only offer an organizational identification and philosophy of caring and listening. It is then discussed how callers formulate their reasons for calling, state that they have no solution to the problem and ask for counseling advice.