Publications

Publication details [#46392]

Prego-Vázquez, Gabriela. 2007. Frame conflict and social inequality in the workplace: professional and local discourse struggles in employee/customer interactions. Discourse & Society 18 (3) : 295–335.

Publication type

Article in journal

Publication language

English

Keywords

code-switching | conflict | frame | hierarchy | workplace conversation

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This paper explores frame conflicts in employee-customer interviews in a Galician enterprise, especially those emerging when customers use local discursive patterns, code-switching and conversational topics, and their impact on social inequality's sociodiscursive reproduction.