Publications

Publication details [#48728]

Márquez Reiter, Rosina. 2008. Intra-cultural variation: Explanations in service calls to two Montevidean service providers. Journal of Politeness Research 4 (1) : 1–29.

Publication type

Article in journal

Publication language

English

Keywords

apologizing | interaction | pragmatics | service encounter | telephone

Place, Publisher

De Gruyter

Journal WWW

www.degruyter.com/journal/key/JPLR/html

Annotation

This intra-cultural pragmatic study of Montevideans' interactional behaviour in non-emergency service calls to two Montevidean telephone service providers, focuses on service representatives' apologizing strategies for a perceived company's shortfall.