Publications

Publication details [#49116]

Pudlinski, Christopher. 2008. Encouraging responses to good news on a peer support line. Discourse Studies 10 (6) : 795–812.

Publication type

Article in journal

Publication language

English

Keywords

news reporting | peer group | response

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This paper discusses how call takers, when callers to a warm line bring good news linked to an actual problem, employ four different methods to encourage and endorse this good news.