Publications

Publication details [#49576]

Hallahan, Kirk and Amon Haruta. 2003. Cultural issues in airline crisis communications: A Japan-US comparative study. Asian Journal of Communication 13 (2) : 122–150.

Publication type

Article in journal

Publication language

English

Keywords

communication | conflict | culture | influencing | organization

Language as a subject

English, American | Japanese

Place, Publisher

Routledge

Annotation

This paper uses Hofstede's (1980, 1991) five cultural dimensions approach to contrast the culturally inspired airline industry responses to two main airline crashes in 1985 in respectively Japan and the United States.