Publications

Publication details [#51358]

Brown, Brian and Paul Crawford. 2009. Politeness strategies in question formulation in a UK telephone advisory service. Journal of Politeness Research 5 (1) : 73–91.

Publication type

Article in journal

Publication language

English

Keywords

discourse marker | health | politeness | question | telephone conversation

Place, Publisher

De Gruyter

Journal WWW

www.degruyter.com/journal/key/JPLR/html

Annotation

This study explores politeness strategies (often multiply layered politeness markers) in question formulations of U.K. NHS Direct health advisers towards callers in a telephone health advisory service.