Publications
Publication details [#51610]
Heritage, J., Kelly B. Haskard and M. Robin DiMatteo. 2009. Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients. Health Communication 24 (1) : 21–32. 
Publication type
Article in journal
Publication language
English
Keywords
Place, Publisher
Routledge
Annotation
This paper deals with the communication of affect through speech and instrumental communication via visual nonverbal behavior in interactions between patients and nursing staff members in primary care interactions and the relationship of these communication types to postvisit satisfaction.