Publications

Publication details [#51701]

Morgan, Brian D. and Vaidehi Ramanathan. 2009. Outsourcing, globalizing economics, and shifting language policies: issues in managing Indian call centres. Language Policy 8 (1) : 69–80.

Publication type

Article in journal

Publication language

English

Keywords

education | globalization | language policy | language use | service encounter

Language as a subject

English, British | English, Indian

Place, Publisher

Springer

Annotation

This study on outsourcing in Indian call centres, provides a dialogic discussion on related issues of globalizing economics, modernity tropes and Indian language-in-education policies (cfr. varying access to privileged English varieties via schooling).