Publications

Publication details [#5176]

Jefferson, Gail and John R.E. Lee. 1981. The rejection of advice: Managing the problematic convergence of a 'trouble-telling' and a 'service encounter'. Journal of Pragmatics 5 (5) : 399–422.

Publication type

Article in journal

Publication language

English

Keywords

rejecting | service encounter | troubles-telling

Journal WWW

www.sciencedirect.com/web-editions

Annotation

A recurrent phenomenon in talk about a 'trouble' is the rejection of advice. This phenomenon is explored as a possible consequence of a convergence between two closely-related but distinctive environments for talk about a 'trouble', the 'troubles-telling' and the 'service encounter.