Publications

Publication details [#52107]

Daly, John A. and San Bolkan. 2009. Organizational Responses to Consumer Complaints: An Examination of Effective Remediation Tactics. Journal of Applied Communication Research 37 (1) : 21–39.
Publication type
Article in journal
Publication language
English
Keywords
complaining | organization | problem solving | response
Place, Publisher
Routledge

Annotation

This paper considers efficient organizational remediation responses towards consumer complaints.