Publications

Publication details [#52461]

Geluykens, Ronald and Bettina Kraft. 2008. The use(fulness) of corpus research in cross-cultural pragmatics: Complaining in intercultural service encounters.

Publication type

Article in book

Publication language

English

Keywords

complaining | corpus analysis | crosscultural communication | pragmatics | service encounter

Place, Publisher

De Gruyter

Annotation

This paper discusses the usefulness of corpus analysis in crosscultural pragmatics, and in particular in the case of (handling) complaints in intercultural service encounters.