Publications

Publication details [#53065]

Vöge, Monika. 2010. Local identity processes in business meetings displayed through laughter in complaint sequences. Journal of Pragmatics 42 (6) : 1556–1576.

Publication type

Article in journal

Publication language

English

Keywords

business language | complaining | identity negotiation | laughter | meeting

Place, Publisher

Elsevier

Journal WWW

www.sciencedirect.com/web-editions

Annotation

Drawing on conversation analysis (CA), this study unveils that laughter in complaint sequences in (videotaped) business meetings, can point to organizational hierarchical identities.