Publications

Publication details [#53117]

Zeyrek, Deniz, Mahir Akgun and Kursat Cagiltay. 2010. The effect of apologetic error messages and mood states on computer users’ self-appraisal of performance. Journal of Pragmatics 42 (9) : 2430–2448.

Publication type

Article in journal

Publication language

English

Keywords

apologizing | content1 | error | mood | performance1

Place, Publisher

Elsevier

Journal WWW

www.sciencedirect.com/web-editions

Annotation

This study demonstrates that the effect of human-like apologetic error messages on student computer users’ self-appraisals of performance, depends on participants’ mood state and the apologetic message content.