Publications

Publication details [#53124]

Jansen, Frank and Daniël Janssen. 2010. Effects of positive politeness strategies in business letters. Journal of Pragmatics 42 (9) : 2531–2548.
Publication type
Article in journal
Publication language
English
Keywords
business letter | claiming | politeness
Place, Publisher
Elsevier
Journal WWW
www.sciencedirect.com/web-editions

Annotation

This study discusses the impact of appending and associating positive politeness strategies to business letters denying claims to policy holders.