Publications

Publication details [#53821]

Svennevig, Jan, Mary Blake and Kari Rønneberg. 2010. Declining to help: Rejections in service requests to the police. Discourse & Communication 4 (3) : 279–305.

Publication type

Article in journal

Publication language

English

Keywords

institutional context | rejecting | request | response | service encounter

Place, Publisher

SAGE Publications

Annotation

This paper examines service requests calls to the duty desk of a large police station and focuses upon how police officers handle requests that need to be rejected.