Publications
Publication details [#54847]
Vásquez, Camilla. 2011. Complaints online: The case of TripAdvisor. Journal of Pragmatics 43 (6) : 1707–1717. 
Publication type
Article in journal
Publication language
English
Keywords
Place, Publisher
Elsevier
Journal WWW
Annotation
In order to define to what degree CMC complaints present some of the defining features of complaints as identified by previous studies, a data set of 100 complaints -more specifically negative reviews of hotels on the website of TripAdvisor- was explored.