Publication details [#55080]

Emmison, Michael, Susan Danby and Carly Butler. 2011. Address Terms in Turn Beginnings: Managing Disalignment and Disaffiliation in Telephone Counseling. Research on Language and Social Interaction 44 (4) : 338–358.
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Article in journal
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This paper explores the deployment of address terms by counselors on a telephone counseling service for children and young people, with a focus on the use of client names in the context of generating disaligning or disconnective actions. The article considers how such turns request a counseling agenda and how client names are employed for rapport and trust management.