Publications

Publication details [#55080]

Emmison, Michael, Susan Danby and Carly Butler. 2011. Address Terms in Turn Beginnings: Managing Disalignment and Disaffiliation in Telephone Counseling. Research on Language and Social Interaction 44 (4) : 338–358.

Publication type

Article in journal

Publication language

English

Keywords

address | conversational analysis | counseling | telephone conversation | turn

Place, Publisher

Routledge

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This paper explores the deployment of address terms by counselors on a telephone counseling service for children and young people, with a focus on the use of client names in the context of generating disaligning or disconnective actions. The article considers how such turns request a counseling agenda and how client names are employed for rapport and trust management.