Publications

Publication details [#55105]

Wilkinson, Sue. 2011. Constructing ethnicity statistics in talk-in-interaction: Producing the ‘White European’. Discourse & Society 22 (3) : 343–361.

Publication type

Article in journal

Publication language

English

Keywords

conversational analysis | ethnicity | organization | statistics | talk-in-interaction

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This conversation analytic study explores how an organization’s ethnic monitoring statistics, and especially the process of self-categorization, are constructed in and via interactions between callers and volunteers on its telephone helpline.