Publication details [#55235]

Chang, Miao-Hsia, Yuan-shan Chen and Chun-yin Doris Chen. 2011. American and Chinese complaints: Strategy use from a cross-cultural perspective. Intercultural Pragmatics 8 (2) : 253–275.
Publication type
Article in journal
Publication language
Language as a subject
Place, Publisher
De Gruyter


Arguing how complaining constitutes an under-represented speech act in cross-cultural pragmatics, this study discusses similarities and differences in American and Taiwanese (Chinese) university students' responses to discourse completion tests (DCT) comprising complaint-eliciting scenarios, from a universality/culture-specificity approach.