Publications

Publication details [#55446]

Chevalier, Fabienne H.G. 2011. Managing impartiality in French tourist offices: Responses to recommendation-seeking questions. Discourse Studies 13 (2) : 139–161.

Publication type

Article in journal

Publication language

English

Keywords

conversational analysis | question | recommending | rejecting | telephone conversation

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This paper discusses how French tourist officers handle impartiality in telephone calls when confronted with recommendation-seeking questions (RSQs), by a selection of nonconforming responses, which appear less disaffiliative than plain rejections.