Publications

Publication details [#56296]

Svennevig, Jan. 2012. On being heard in emergency calls. The development of hostility in a fatal emergency call. Journal of Pragmatics 44 (11) : 1393–1412.

Publication type

Article in journal

Publication language

English

Keywords

communication breakdown | conflict | conversational analysis | emergency conversation | hospital

Place, Publisher

Elsevier

Journal WWW

www.sciencedirect.com/web-editions

Annotation

This conversation analytic study demonstrates how alignment problems in a series of three consecutive emergency calls by the same caller, may provoke interlocutor conflict , when they perceive each others’ disaligning actions as signs of onwil and hostility.