Publications

Publication details [#56546]

Sun, Hao. 2012. Shifting practices and emerging patterns: Telephone service encounters in Shanghai. Language in Society 41 (4) : 417–447.

Publication type

Article in journal

Publication language

English

Keywords

contextualization | discourse analysis | discursive practice | service encounter | telephone conversation

Language as a subject

Chinese

Place, Publisher

Cambridge University Press

Journal WWW

journals.cambridge.org/

Annotation

This paper on the dynamic character of language in context, shows that changing discursive practices in Shanghai telephone service encounters may generate openings with characteristics that are distinguishable from calls made to residences.