Publication details [#56571]

Momani, Kawakib, Muhammad A. Badarneh and Fathi Migdadi. 2012. Public Complaints and Complaint Responses in Calls to a Jordanian Radio Phone-in Program. Applied Linguistics 33 (3) : 321–341.
Publication type
Article in journal
Publication language
Language as a subject
Place, Publisher
Oxford University Press


This study explores the functions and patterns of complaints and complaint response types in interactions between local citizens and the hosts of a live Jordanian radio phone-in program, dedicated to accepting and addressing complaints of a public nature.