Publications

Publication details [#56571]

Momani, Kawakib, Muhammad A. Badarneh and Fathi Migdadi. 2012. Public Complaints and Complaint Responses in Calls to a Jordanian Radio Phone-in Program. Applied Linguistics 33 (3) : 321–341.

Publication type

Article in journal

Publication language

English

Keywords

complaining | language use | politeness | radio talk | telephone conversation

Language as a subject

Jordanian

Place, Publisher

Oxford University Press

Journal WWW

http://www3.oup.co.uk/applij/contents/

Annotation

This study explores the functions and patterns of complaints and complaint response types in interactions between local citizens and the hosts of a live Jordanian radio phone-in program, dedicated to accepting and addressing complaints of a public nature.