Publications

Publication details [#57465]

Márquez Reiter, Rosina. 2013. The dynamics of complaining in a Latin American for-profit commercial setting. Journal of Pragmatics 57 (1) : 231–247.

Publication type

Article in journal

Publication language

English

Keywords

business language | commercial language | complaining | service encounter | telephone conversation

Place, Publisher

Elsevier

Journal WWW

www.sciencedirect.com/web-editions

Annotation

It is argued that the adversarial nature of misalignment talk in elaborated telephone complaint sequences in a Latin American for-profit commercial service encounter, matches the activity's delicate nature, the mode the company runs its business, and regionally defined business practices.