Publications

Publication details [#57651]

Incelli, Ersilia. 2013. Managing discourse in intercultural business email interactions: a case study of a British and Italian business transaction. Journal of Multilingual and Multicultural Development 34 (6) : 515–532.

Publication type

Article in journal

Publication language

English

Keywords

business language | e-mail communication | intercultural communication | lingua franca | workplace conversation

Language as a subject

English, British | Italian

Place, Publisher

Routledge

Journal WWW

www.multilingual-matters.com/multi/onlinej.asp

Annotation

This study discloses how accommodation strategies ease the comprehension of sometimes ‘unintelligible’ native (English)– nonnative (Italian) 'Business English as a Lingua Franca (BELF)' e-mail interactions. Low language proficiency and low cross-cultural awareness can induce misapprehension imperiling business transactions.