Publication details [#57651]

Incelli, Ersilia. 2013. Managing discourse in intercultural business email interactions: a case study of a British and Italian business transaction. Journal of Multilingual and Multicultural Development 34 (6) : 515–532.
Publication type
Article in journal
Publication language
Language as a subject
Place, Publisher


This study discloses how accommodation strategies ease the comprehension of sometimes ‘unintelligible’ native (English)– nonnative (Italian) 'Business English as a Lingua Franca (BELF)' e-mail interactions. Low language proficiency and low cross-cultural awareness can induce misapprehension imperiling business transactions.