Publications

Publication details [#59096]

Radwan Al-Momani, Kawakib. 2014. Strategies of persuasion in letters of complaint in academic context: The case of Jordanian university students’ complaints. Discourse Studies 16 (6) : 705–728.

Publication type

Article in journal

Publication language

English

Keywords

complaining | critical discourse analysis | letter | persuading | university

Language as a subject

Jordanian

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This paper uses genre and discursive analysis to respectively explore the rhetorical pattern of Jordanian JUST and WISE university students' complaint letters, and their major persuasion strategies (‘ethos’, ‘logos’ and ‘pathos’).