Publications

Publication details [#59108]

Jin, Yan, Brooke Fisher Liu and Lucinda L. Austin. 2014. Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses. Communication Research 41 (1) : 74–94.

Publication type

Article in journal

Publication language

English

Keywords

communicative effect | conflict | mass media | problem solving | source-of-information

Place, Publisher

SAGE Publications

Journal WWW

www.sagepub.co.uk/ejournals/

Annotation

This study tries out crucial elements of the social-mediated crisis communication model (SMCC) via a 3 (crisis information form) x 2 (crisis information source) x 2 (crisis origin) mixed-design test (N = 338).