Publications

Publication details [#60287]

Molder, Hedwig F.M. te and Wyke Stommel. 2015. Counseling Online and Over the Phone: When Preclosing Questions Fail as a Closing Device. Research on Language and Social Interaction 48 (3) : 281–300.

Publication type

Article in journal

Publication language

English

Keywords

conversational closing | counseling | internet | telephone conversation | text, processing of

Language as a subject

Dutch | English

Place, Publisher

Routledge

Journal WWW

www.erlbaum.com/Journals/Electronic/electronic.htm

Annotation

This paper discusses how client advice acknowledgments possibly working as (pre)closings in online chat and telephone counseling, appear easier to obtain by telephone than in online text-based chatting. The presented data are in Dutch and come with an English translation.