Publication details [#60480]

Vos, Mark de, Ian Siebörger and Sanne Lauriks. 2015. “Ha! Relationships? I only shout at them!” Strategic management of discordant rapport in an African small business context. Journal of Politeness Research 11 (1) : 7–39.
Publication type
Article in journal
Publication language
Place, Publisher
De Gruyter


In opposition to a mother wit conviction that balanced social relations are an essential good, it was found, via an Enhanced Rapport Management Framework, that fostering discordant social relations (here in a South African tyre fitment centre) can be grasped as individuals’ rational reply to social and economic situations, especially in state of affairs like in many postcolonial African societies.