Publications

Publication details [#61274]

Näslund, Shirley. 2016. Tacit tango: The social framework of screen-focused silence in institutional telephone calls. Journal of Pragmatics 91 : 60–79.

Publication type

Article in journal

Publication language

English

Keywords

contextualization cue | human-machine conversation | institutional context | silence | telephone conversation

Place, Publisher

Elsevier

Journal WWW

www.sciencedirect.com/web-editions

Annotation

This study examines the social framework of screen-focused silence in institutional calls, more specifically how the passage from the call-taker’s caller-to-screen-to-caller focus is mutually agreed upon and indexed by contextualization cues, which adds to a novel series of prospects.